Operations Manager – Boyd County Sportsplex

The Sports Facilities Companies•Boyd County, KY

3d•Onsite

About The Position

Boyd County Sportsplex is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Boyd County, KY. You will be joining a championship-level team focused on fun, fulfillment, and service, built to enrich the community as well as your career and personal growth. Boyd County Sportsplex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and event facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented, with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Requirements

A bachelor's degree in facility management, recreation, sports management, or a related field and a minimum of three years of appropriate experience, or the equivalent combination of education & experience is required
Prior experience with managing various facilities, set-up and tear-down, scheduling employees, maintaining grounds, etc.
Must have excellent interpersonal, problem-solving, and negotiating skills
Must be a team player
Must have excellent verbal and written communication skills
Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)
Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time

Responsibilities

Lead and supervise day-to-day operations of staff through mentorship, delegation, develop and assign daily tasks, ensure first-in-class customer service, enforce responsibility and accountability, and ensure timelines are being met
Manage (hire, train, evaluate, schedule, and terminate) part-time facility operations employees.
Responsible for working in conjunction with the venue event management staff on event details to ensure set ups, breakdowns, and day of event(s) are met and delivered
Working in conjunction with event rightsholders to ensure we meet expectations for their events
Develop and implement routine schedules for maintenance of all facilities, such as cleaning, turf grooming, floor care, inspections, equipment monitoring, upkeep, painting, etc.
Coordinate schedules for during-event and post-event cleaning services
Work cross-functionally with events, marketing, finance, food and beverage, and leadership teams to ensure strong execution and consistent guest experience
Inspect grounds of the entire complex daily to ensure a debris-free environment on grounds and in parking lots, evaluate cleaning staff responsibilities, ensure all equipment is stored in an organized fashion to preserve life, and ensure facilities remain state-of-the-art
Help oversee equipment, storage, supplies, and facility assets with a stewardship mindset
Monitor daily operational performance and identify issues, blockers, or improvement opportunities before they affect guests, staff, or partners
Submit work orders as necessary through the client liaisons and have constant communication on the status of pending work orders
Serve as Manager on Duty (MOD) as assigned
Responsible for daily open and close of facility
Work within confines of the established budget
Perform other duties as assigned by management