Operations Manager (Non-Complex)

Walmart•Matthews, NC

1d•Onsite

About The Position

The Operations Manager role involves initiating and directing community outreach programs, ensuring compliance with company policies and procedures, and providing supervision and development opportunities for associates. This role also focuses on delivering exceptional customer service, driving financial performance, and coordinating job-related activities. The Operations Manager is expected to uphold company values, act with integrity, serve customers and members by putting them first, and strive for excellence through continuous improvement and learning.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Initiates, directs, and participates in community outreach programs.
Ensures compliance with company policies and procedures by holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety and operational reviews, and developing action plans.
Provides supervision and development opportunities for associates by hiring, training, mentoring, listening, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset.
Models and demonstrates exceptional customer service standards by following the One Best Way service model, managing customer service initiatives, resolving customer issues, and providing process improvement leadership.
Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing P&L statements, controlling expenses, developing action plans for financial deficiencies, and participating in budget forecasting.
Coordinates, completes, and oversees job-related activities and assignments by developing stakeholder relationships, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing direction and guidance.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and supports the goal of becoming a regenerative company.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering how, where, and when customers shop, and applying EDLP and EDLC business models.
Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid time off and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.