Operations Manager | Philadelphia

Blank Street • Philadelphia, PA

3d • $100,000 - $125,000

About The Position

The Operations Manager is the leader of an area of five or more stores and the General Managers who lead them. The role focuses on hiring, coaching, and developing GMs and building engaged, high-performing store teams. The Operations Manager owns the area’s P&L and sets priorities and plans to improve store performance while fostering accountability, hospitality, and continuous improvement. The role reports to the Director of Operations and works with the Field Leadership team to develop leaders and deliver a strong experience for employees and customers.

The Operations Manager maintains hospitality standards across stores, monitors performance through store visits and data, supports struggling locations and new-store launches, and oversees planning for sales, labor, and inventory. The role also develops talent pipelines, builds an area-wide team culture, manages store plans and KPIs, and implements new initiatives such as menu launches and technology tools. Regular travel between stores is required. The position is full-time, with a stated schedule of 50 hours per week, five days of availability, and availability for two peak days, usually weekend days.

Requirements

• At least 5 years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, stated as 3–10 locations, and developing the managers who run them.
• Strong interest in hospitality and creating exceptional customer and employee experiences.
• Strong operational and financial judgment, including the ability to interpret P&L and KPI dashboards and determine appropriate actions.
• Experience developing managers, hiring, coaching, making decisions, and leading through change.
• Ability to plan a quarter ahead and translate priorities into actionable plans for General Managers.
• Excellent written and verbal communication skills, including use of Slack, Notion, and email and confidence in meetings and workshops.
• Able to travel regularly between stores within the market.
• Available for 50 hours per week, five days of availability, and two peak days, usually weekend days (Friday, Saturday, or Sunday).

Responsibilities

• Coach General Managers to establish systems, behaviors, and processes that maintain hospitality standards.
• Review standards across the area through store visits and data, and hold General Managers accountable for addressing gaps.
• Help turn around struggling stores and launch new stores in the area.
• Own the area’s P&L and translate quarterly sales forecasts into store-level plans.
• Set quarterly labor targets, including headcount and transfers between stores, and coach General Managers on scheduling.
• Help General Managers calibrate inventory to forecast demand and establish inventory guardrails.
• Develop General Managers through training pathways, regular one-on-ones, and direct feedback.
• Calibrate hiring and promotion decisions and set quarterly succession targets from barista to General Manager.
• Build a collaborative, high-energy area-wide culture in which stores share practices and support one another.
• Monitor store KPIs and P&L, and set area priorities weekly and quarterly.
• Partner with each General Manager to create and execute a store plan.
• Roll out initiatives such as menu launches and technology tools through communications and hands-on training, and track adoption.
• Travel regularly between stores within the market.

Benefits

• $100,000–$125,000 annual base salary, with final compensation dependent on experience, skills, qualifications, and location; role is eligible for a competitive total rewards package that may include benefits, paid time off, and other perks.
• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Exclusive access to the Regulars program, including free coffee, matcha, and more.
• Regular social outings with the team.
• Free Blank Street swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed