Supervisor Airport Operations - Philadelphia, PA

Military Spouse Corporate Career Network•Philadelphia, PA

1d•Onsite

About The Position

The Airport Operations Supervisor leads and develops JetBlue crewmembers and maintains strategic relationships with internal departments, customers, and, depending on the station, business partners. The position provides timely coaching and mentoring and supports a growing team. In partnership with Manager(s), the Supervisor executes operational strategy to support customer interactions, control costs, drive revenue, and uphold safety standards. This leadership role directly oversees and supports crewmembers carrying out JetBlue’s airport operations. The Airport Operations team safely performs above-the-wing processes, which may include customer check-in, baggage acceptance, flight boarding, customer connections, irregular operations, station operations, and Baggage Service Office functions. The Supervisor monitors and executes station safety and security programs and applicable requirements; oversees customer service and the handling of escalated concerns; coaches, trains, and supports crewmembers; briefs teams before shifts; and coordinates operational activity with stakeholders and business partners. The role supports management strategy, may assume Manager or General Manager responsibilities when those leaders are unavailable, and helps address staffing, scheduling, and on-time performance needs in regular and irregular operations. Additional station responsibilities include maintaining qualifications; ensuring compliance with JetBlue policies, SAPQ standards, and applicable regulations; coordinating training; maintaining emergency response readiness; communicating schedules; recording business partner failures; ordering supplies and controlling inventory; performing fuel reconciliation and fire extinguisher inspections; supporting cash management, audits, records, and required meetings; and preparing for internal and external audits. Administrative support and other duties or special projects may be assigned depending on station needs. The role is based in an airport environment and is on-site. It involves variable and irregular shifts, including weekends and holidays, and may require responding on short notice. The position requires standing for extended periods and moderate physical activity, including frequently handling objects up to 50 pounds and occasionally handling 70–100 pounds with assistance or tools. Overnight travel may be required up to 10%.

Requirements

High school diploma or GED.
Three years of customer service, sales, or airline experience, or one year of JetBlue Customer Experience experience.
Able to stand continuously for up to four hours at a time.
Proficient written and verbal English.
Able to handle confidential information professionally and diplomatically.
Able to travel and work variable and flexible shifts, including holidays and weekends.
Able to perform under pressure and fixed time constraints.
Proficient knowledge of Microsoft Office.
Able to use handheld radios and microphones for operational communications and terminal announcements.
Able to work with cash, credit cards, traveler’s checks, and other forms of payment.
Able to acquire and maintain a valid SIDA badge.
Depending on location, able to acquire and maintain United States Customs Clearance.
Available for overnight travel up to 10%.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; US work authorization is required, and visa sponsorship is not available.
Able to stand for extended periods and perform moderate physical activity, including frequently handling objects up to 50 pounds and occasionally handling 70–100 pounds with assistance or tools; bending, crouching, and kneeling may be required.
Regular attendance and punctuality; ability to work flexible hours and respond on short notice.
Maintain a professional appearance and appropriate fit with JetBlue culture and values.
Adhere to applicable laws, regulations, company policies, procedures, and risk controls, and support safety performance goals.

Nice To Haves

Outstanding leadership capabilities and ability to lead, train, and motivate.
One year of JetBlue Customer Experience experience.
One year of leadership or supervisory experience, preferably in the airline industry.
Knowledge of Airport Operations and/or Ground Operations.
Knowledge of Sabre and Movement Control Web.
Knowledge of Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), and Ground Security Coordinator (GSC).
Excellent time management and prioritization skills.
Excellent customer service skills.
Ability to think creatively.
Bilingual skills.

Responsibilities

Monitor and execute station safety and security programs, ensuring a safe and secure workplace and compliance with federal and local requirements.
Lead delivery of customer hospitality and JetBlue service promises, and resolve escalated customer and crewmember issues.
Coach, train, support, and develop airport crewmembers through performance management and constructive feedback.
Brief crewmembers and/or business partners before shifts and report relevant shift information, including maintenance issues and cancellations, to the crewleader on duty.
Identify operational challenges and implement improvements supporting on-time performance.
Support management in executing operational strategy and assume Manager or General Manager responsibilities when those leaders are unavailable.
Direct crewmembers through operational issues and coordinate with stakeholders and business partners to support collaboration and accountability.
Obtain and maintain required Airport and/or Ground Operations qualifications.
Ensure compliance with SAPQ, applicable regulations, policies, and procedures; escalate non-compliance and operational issues.
Partner with JetBlue University and its Field Educator to support effective training and safe, successful customer interactions.
Review shift schedules and assignments, anticipate staffing challenges, and assign crewmembers to applicable areas for regular and irregular operations.
Perform frontline duties and assist frontline crewmembers as needed.
Maintain Emergency Response compliance, including Red Bag requirements, response plans, and required training exercises.
Communicate final schedules and potential schedule changes to stakeholders.
Enter business partner failures in PowerApps in a timely manner.
Order station supplies and control inventory, sharing inventory levels weekly with the General Manager.
Perform weekly fuel reconciliation and monthly and annual fire extinguisher inspections in leasehold areas.
Attend monthly airport authority meetings when the General Manager is absent and attend the annual TSA tabletop exercise.
Review Mint due/overdue reports and ensure Customer Support forms are completed and filed properly.
Ensure forms on the BlueCity Retention Log comply with revision and retention requirements.
Manage initial and recurrent on-the-job training, regulatory training, and new or revised training initiatives for crewmembers and business partners in the BlueCity.
Perform station cash management requirements.
Conduct station and safety audits and BlueCity self-assessment audits, submitting results as directed by the General Manager.
Prepare for internal SAPQ and Corporate Audit reviews, including holding monthly Blue Health and Safety Committee safety meetings and uploading minutes.
Partner with the General Manager to prepare for FAA, DOT, and TSA external audits.
Provide administrative support when assigned and perform other duties, including special projects.
Maintain regular attendance and punctuality, a professional appearance, and availability for flexible hours and short-notice needs.
Promote JetBlue safety values and the Safety Management System, identify and report safety or security concerns, and follow applicable laws, regulations, company policies, procedures, and risk controls.