Supervisor Airport Operations - Philadelphia, PA

VetJobs • Philadelphia, PA

15h • Onsite

About The Position

The Airport Operations Supervisor is a leadership role responsible for leading, developing, and supporting JetBlue Airport Operations crewmembers and maintaining strategic relationships with crewmembers, internal departments, customers, and, depending on the station, business partners. The Supervisor partners with Manager(s) to execute operational strategy, support successful customer interactions, control costs, drive revenue, and uphold safety standards. The team performs above-the-wing airport processes, including customer check-in, baggage acceptance, flight boarding, customer connections, irregular operations, station operations, and Baggage Service Office functions.

The Supervisor oversees day-to-day airport operations and crewmember performance, ensures compliance with safety, security, quality, and regulatory requirements, and provides coaching, training, and feedback. The role includes coordinating staffing and assignments, responding to operational challenges, handling escalated issues, and supporting frontline duties. It also includes station administration such as inventory, fuel reconciliation, inspections, audits, training records, cash management, emergency preparedness, and coordination with internal and external stakeholders.

Requirements

• High school diploma or GED.
• Three years of customer service, sales, or airline experience, or one year of JetBlue Customer Experience (CEX) experience.
• Able to stand continuously for up to four hours at a time.
• Proficient written and verbal English.
• Ability to handle confidential information professionally and diplomatically.
• Able to travel and/or work variable hours and flexible shifts, including holidays and weekends.
• Ability to perform under pressure and within fixed time constraints.
• Proficient knowledge of Microsoft Office.
• Able to use handheld radios and microphones to communicate with operations and make terminal announcements.
• Able to work with cash, credit cards, traveler's checks, and other forms of payment.
• Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
• May need to acquire and maintain United States Customs Clearance, depending on location.
• Available for overnight travel (10%).
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
• Regular attendance and punctuality; may need to work flexible hours and respond on short notice.
• Maintain a professional appearance and demonstrate appropriate fit with JetBlue culture and its values of Safety, Caring, Integrity, Passion, and Fun.
• Promote safety as a Safety Ambassador, support the Safety Management System, and report safety or security concerns, incidents, and hazards through available channels.
• Adhere to applicable laws, regulations, company policies, procedures, and risk controls.
• Uphold JetBlue safety performance goals and understand how they apply to the role.
• Able to handle objects up to 50 pounds frequently and 70–100 pounds occasionally with assistance from other people or tools, and bend, crouch, or kneel as needed.

Nice To Haves

• Outstanding leadership capabilities and ability to lead, train, and motivate.
• One year of JetBlue CEX experience.
• One year of leadership or supervisory experience, preferably in the airline industry.
• Knowledge of Airport Operations and/or Ground Operations.
• Knowledge of Sabre and Movement Control Web.
• Knowledge of Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), and Ground Security Coordinator (GSC).
• Excellent time-management and prioritization skills.
• Excellent customer-service skills.
• Ability to think creatively.
• Bilingual skills.

Responsibilities

• Monitor and execute station safety and security programs, meeting federal and local requirements and protecting crewmembers, customers, business partners, aircraft, facilities, and ground service equipment where applicable.
• Lead and oversee delivery of exceptional service, hospitality, and JetBlue Promises to internal and external customers.
• Resolve escalated customer and crewmember issues.
• Support, coach, train, and develop airport crewmembers through performance management and ongoing feedback.
• Brief crewmembers and/or business partners before shifts and communicate relevant shift information, including maintenance issues and cancellations, to the crewleader on duty.
• Identify operational challenges and implement improvements to support on-time performance.
• Support management in executing operational strategy and assume Manager/General Manager responsibilities when they are unavailable.
• Direct crewmembers through operational issues and coordinate with applicable stakeholders and business partners to support effective collaboration and accountability.
• Obtain and maintain required Airport and/or Ground Operations qualifications.
• Ensure compliance with System Airports Performance and Quality (SAPQ), applicable federal regulations, and standards; escalate non-compliance and other operational issues.
• Partner with JetBlue University and its Field Educator to provide effective training that supports customer interactions and safety standards.
• Evaluate shift schedules and assignments, anticipate staffing challenges, and assign crewmembers to applicable areas during regular and irregular operations.
• Perform frontline duties and assist frontline crewmembers as needed.
• Maintain emergency response compliance, including Red Bag requirements, emergency response plans, and required training exercises.
• Ensure stakeholders receive final schedules and potential schedule changes.
• Enter business partner failures in PowerApps in a timely manner.
• Order station supplies and control inventory levels, sharing inventory information weekly with the JetBlue General Manager.
• Perform weekly fuel reconciliation.
• Conduct monthly and annual fire extinguisher inspections in leasehold areas.
• Attend monthly airport authority meetings when the GM is absent and attend the annual TSA tabletop exercise.
• Review Mint due/overdue reports and ensure proper completion and filing of Customer Support forms.
• Ensure forms on the BlueCity Retention Log are compliant, use the correct revision, and are retained appropriately.
• Manage training in the BlueCity, including initial and recurrent on-the-job training, regulatory training, and new or revised training initiatives for JetBlue crewmembers and business partners.
• Perform station Cash Management requirements.
• Conduct station and safety audits, BlueCity self-assessment audits, and submit results as directed by the GM.
• Prepare for internal audits, including SAPQ and Corporate Audit reviews; conduct Blue Health and Safety Committees monthly safety meetings and upload minutes.
• Partner with the GM to prepare for external FAA, DOT, and TSA audits.
• Provide administrative support when assigned, depending on station size, and perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED