Airport Terminal Operations Supervisor

City of Houston•7800 Airport Blvd., TX

1d•Onsite

About The Position

The Airport Terminal Operations Supervisor – International Services within the Houston Airport System provides a 5-star experience to passengers and helps maintain a safe, efficient airport environment. The role provides leadership, training, and supervision to employees performing terminal operations, including landside and customer-service-related functions. The position requires obtaining all required security badge access, including Customs and Border Protection access, within six months of hire. The supervisor oversees terminal operations, traffic control, and customer service; monitors airport areas for operational and security concerns; and coordinates responses to emergencies, outages, construction closures, and other irregular operations. The role also supports airport management through inspections, reporting, procedure development, stakeholder coordination, maintenance coordination, and efforts to improve the passenger experience. Duties may include overseeing lost and found and volunteer programs, and coordinating special events and VIP facilitation.

Requirements

Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field; directly related professional experience in customer service, a security-related field, or airport operations may substitute year for year.
Four years of progressively responsible experience in customer service, a security-related field, or airline/airport operations, including at least three years directly in airport operations, airport security, or airport customer service.
Candidates with at least three years of law enforcement or emergency services experience must have one year of airport operations, airport security, or airport customer service experience.
Valid Class C Texas driver’s license and compliance with the City of Houston driving policy (AP 2-2).
Ability to obtain all required security badge access, including Customs and Border Protection access, within six months of hire.
Ability to lift items weighing up to 50 pounds and routinely walk for very long periods on rough surfaces.
Ability to make coordinated eye/hand movements within fine tolerance or calibration demands, or closely coordinated eye/hand movements.
Pass pre-employment drug testing; the position is subject to random drug testing, and promotional candidates must pass an assignment drug test.
New hires and rehires are subject to a physical examination and verification of information provided.

Nice To Haves

Eligible veteran applicants may receive preference when they possess the necessary qualifications, are among the most qualified candidates, and meet the other stated conditions.

Responsibilities

Supervise day-to-day terminal operations, traffic control, and/or customer service activities.
Plan, schedule, and assign work; train and evaluate operational employees in accordance with airport and City policies, rules, and regulations.
Monitor radio communications and inspect terminal areas, the Airport Operations Area, perimeter, outbuildings, and tenant facilities to identify operational and security concerns and ensure regulatory compliance.
Initiate corrective actions and advise airport users, tenants, and employees on resolutions.
Supervise operations in accordance with the Airport Emergency Plan, airport security plan, and airport rules and regulations.
Support passengers, guests, and airport operations during emergencies, outages, construction-related closures, and other irregular operations.
Coordinate staff and maintain order during emergencies in accordance with applicable airport plans and rules.
Prepare reports for executive management on terminal operations, inspection results and statistics, and tenant or airline violations of leases, contracts, and standards.
Create, revise, and implement operating rules, regulations, standards, and procedures for efficient terminal operations.
Monitor legislation and ensure compliance with federal, state, and local requirements.
Represent airport management in operational, security, and customer service matters.
Serve as a terminal operations liaison to airlines, TSA, the Houston Police Department, and other Aviation Department units.
Supervise daily evaluations and inspections of assigned facilities.
Coordinate maintenance activities with contractors and Houston Airport maintenance sections.
May oversee customer service functions, including lost and found and volunteer programs.
Evaluate and recommend customer-experience improvements, including passenger processing and facility aesthetics, using observations and input from passengers, business partners, and team members.
Coordinate special events and the facilitation of dignitaries and VIPs.
Perform related duties as needed.