Terminal Supervisor

Lanter Delivery Systems LLC•Romulus, MI

5d•$55,000 - $65,000•Onsite

About The Position

The Terminal Supervisor oversees daily last-mile medical delivery and return logistics operations within the assigned terminal. This role is responsible for directing driver activities, maintaining chain of custody for medical freight, ensuring regulatory and customer compliance, and managing staffing and operational efficiency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent experience required.
Previous warehouse, dock, or terminal support experience preferred.
Proven ability to work in a fast-paced, team-oriented environment
Strong leadership and team coordination skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience working with transportation management systems (TopHat experience preferred).
Strong knowledge of geography, routing structures, and resource allocation.
Excellent problem-solving and critical-thinking abilities.
Strong time management and prioritization skills in a fast-paced environment.
Ability to maintain high standards of accuracy and compliance in medical logistics.
Customer-focused mindset with strong conflict resolution skills.
Experience working with electronic data systems and scan-based tracking platforms.

Nice To Haves

TopHat experience preferred
Previous warehouse, dock, or terminal support experience preferred

Responsibilities

Direct and supervise daily terminal operations, including deliveries, returns, and route execution.
Maintain proper chain of custody for all inbound and outbound medical freight.
Ensure freight is received, sorted, and assigned to the correct routes in a timely and accurate manner.
Assign jobs and system data to drivers and adjust assignments based on staffing levels and operational needs.
Ensure drivers maintain scan compliance and data integrity through receive, load, and delivery confirmations.
Complete OS&D (Overage, Shortage & Damage) reports and all required daily operational reporting.
Monitor delivery performance and proactively escalate delays, compliance concerns, or service issues.
Respond promptly and professionally to customer inquiries, emails, and phone requests.
Investigate and resolve service complaints and operational issues.
Evaluate routing efficiency and staffing requirements to optimize productivity and control operational costs.
Monitor terminal cleanliness, organization, and safety standards.
Support facility security by ensuring proper functionality of cameras, alarms, and badge access systems.
Ensure compliance with company policies, healthcare logistics standards, and applicable federal, state, and local regulations.
Perform other duties as assigned to support business operations.