Operations Manager | Philadelphia

Blank Street • Philadelphia, PA

2d • $100,000 - $125,000

About The Position

The Operations Manager is the leader of an area of 5+ stores and the General Managers who run them. The role focuses on growing and developing people while owning the area’s P&L and setting priorities to improve store performance. The Operations Manager creates clarity, builds capability, and fosters accountability, hospitality, and continuous improvement in a fast-moving business. The position reports to the Director of Operations and works closely with the Field Leadership team to develop leaders and deliver strong experiences for employees and customers.

The role includes coaching General Managers to maintain hospitality standards, reviewing performance through store visits and data, and helping turn around struggling stores and launch new ones. It also includes translating quarterly forecasts into store plans, setting labor targets, guiding inventory planning, developing talent pipelines and succession plans, and building an area-wide culture. The Operations Manager monitors KPIs and P&L, develops actionable plans with each General Manager, and rolls out operational changes and innovations across the area.

This is a full-time role requiring 50 hours per week, availability five days per week, and availability for two peak days, usually weekend days (Friday, Saturday, or Sunday). Regular travel between stores within the market is required. The posting lists an annual base salary of $100,000–$125,000 for New York City and notes that final compensation depends on experience, skills, qualifications, and location; the role may also include benefits, paid time off, and other perks.

Requirements

• At least 5 years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, specified as 3–10, and developing the managers who run them.
• Strong operational and financial judgment, including the ability to interpret P&L and KPI dashboards and determine appropriate actions.
• Experience developing managers and the ability to hire, coach, make decisions, and lead through change.
• Ability to plan a quarter ahead and translate priorities into actionable plans for General Managers.
• Strong written communication skills and confidence communicating verbally in meetings and workshops.
• Passion for hospitality and creating exceptional customer and employee experiences.
• Ability to travel regularly between stores within the market.
• Availability for 50 hours per week, five days per week, including two peak days, usually weekend days (Friday, Saturday, or Sunday).

Responsibilities

• Coach General Managers to establish systems, behaviors, and processes that sustain hospitality standards across shifts.
• Review standards across the area through regular store visits and data, and hold General Managers accountable for addressing gaps promptly.
• Help turn around struggling stores and launch new stores in the area.
• Translate quarterly sales forecasts into store-level plans and communicate anticipated growth, slowdowns, seasonality, and nearby openings to General Managers.
• Set quarterly labor targets, including headcount and transfers between stores, and coach General Managers on rota planning.
• Help General Managers calibrate inventory to forecast demand and establish guardrails against overstocking or shortages.
• Develop General Managers through training pathways, regular one-to-ones, and direct feedback.
• Calibrate hiring and promotion decisions across the area and set quarterly succession targets from barista to General Manager.
• Build an area-wide culture that encourages collaboration, shared learning, and mutual support.
• Monitor store KPIs and P&L, and set area priorities weekly and quarterly.
• Partner with each General Manager to create a store plan and support its execution and performance goals.
• Roll out new initiatives, including menu launches and technology tools, using clear communication, hands-on training, team engagement, and adoption tracking.
• Travel regularly between stores within the market.

Benefits

• 15 days of paid annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Access to the Regulars program, including free coffee, matcha, and other items.
• Regular team social outings.
• Free company swag.
• Potential additional benefits, paid time off, and other perks as part of a competitive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed