Operations Manager (Non-Complex)
About The Position
This role initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community. It establishes and maintains relationships with key individuals or groups in the community, represents the company to various external organizations, and champions company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community. The Operations Manager ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives. This position provides supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, actively listening to associates, assigning duties, evaluating performance, providing recognition, setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and providing tour-to-teach feedback to ensure business goals are achieved. The Operations Manager models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience. This role assists the store manager in driving the financial performance of the facility by ensuring sales and profit goals are achieved, reviewing and evaluating Profit Loss (PL) statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance, and participating in analyzing economic trends and community needs for budget forecasting. The Operations Manager coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. The role provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. It ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. The Operations Manager embodies the company's core values: Respect the individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. This includes building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. It also involves working collaboratively, building strong and trusting relationships, communicating with impact, energy, and positivity, attracting and retaining talent, empowering and developing talent, and recognizing others' contributions. The Operations Manager acts with integrity by maintaining the highest standards, modeling company values, holding oneself and others accountable, and making a positive impact. They serve customers by putting them first, adapting to their needs, and applying business models to all plans. Decisions are made based on data, balancing priorities, and considering all stakeholders. They strive for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes, adopting new technologies, and supporting others through change.
Requirements
- 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years general work experience and 1 year's supervisory experience.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Initiates, directs, and participates in community outreach programs.
- Ensures compliance with company policies and procedures.
- Provides supervision and development opportunities for hourly associates.
- Models and demonstrates exceptional customer service standards.
- Assists store manager in driving the financial performance of the Facility.
- Coordinates, completes, and oversees job-related activities and assignments.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
- Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first.
- Makes decisions based on data, insights, and analysis.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
