Operations Manager- Charleston, SC
About The Position
The Operations Manager, Installation Services oversees the branch’s overall installation program and operations. The role is responsible for profitability, pipeline management, inventory efficiency, expense control, staff development, and delivering a strong customer experience. The manager develops and maintains efficient operating systems that support the business’s growth strategy, and works across business functions while managing multiple priorities. Reporting to the Regional Director, Installation Services, the Operations Manager develops and manages the branch operational plan, oversees daily operations, supports production adherence and efficiency, and meets branch margin and profitability targets. The position also leads and develops employees, maintains appropriate staffing levels, manages customer service standards, and collaborates with the regional team on best practices and standard operating procedures.
Requirements
- At least 7 years of service industry experience.
- At least 4 years of progressive leadership experience.
- At least 3 years of experience managing the financials of a branch or P&L.
- Driving record that meets the company’s insurance standards.
- Ability to obtain or maintain all required local, state, and federal licenses and certifications.
Nice To Haves
- Experience with service and installation programming.
- Bachelor’s degree.
- Experience with service and installation management or a related field.
- Ability to accurately measure window and door dimensions and determine installation processes.
- Knowledge of applicable building codes and construction techniques.
- Previous experience recruiting independent contractors.
- High proficiency in Microsoft Office Suite.
- Expertise in CRMs; Salesforce or MS Dynamics experience is a plus.
Responsibilities
- Develop and manage the branch operational plan to meet company goals and objectives.
- Manage the day-to-day activities required to maintain branch operations.
- Improve production adherence to schedule by monitoring downtime and operational efficiency, troubleshooting process and equipment issues, identifying root causes, and implementing solutions.
- Deliver branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue and profitability.
- Manage branch expenditures within budget guidelines.
- Review branch data and information analytically, and provide and execute solutions when needed.
- Inspire excellence and embody the company’s Core Values.
- Lead, develop, and manage direct reports.
- Recruit, onboard, and manage employees; maintain appropriate staffing levels based on pipeline indicators.
- Maintain positive customer relationships and identify, monitor, and manage customer service standards.
- Collaborate with the regional team to identify, develop, and implement best practices and standard operating procedures.
- Obtain or maintain all required local, state, and federal licenses and certifications.
Benefits
- Competitive pay and bonus opportunities.
- Full benefits package including medical, dental, vision, life, and 401(k) retirement options.
- Paid time off.
- Growth opportunities within a rapidly expanding company.
- Supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
