Operations Manager - Campground

Blue Water•Summerton, SC

8d•$40,000 - $45,000

About The Position

The Operations Manager is a highly visible member of the property's Leadership Team, serving as a key liaison for guests and as the General Manager's right-hand. The role supports Front Office operations and other departments, including Housekeeping and Laundry, and works hands-on to maximize the property's efficiency and profitability while modeling Blue Water Hospitality's mission, vision, and values. The position oversees daily property operations, service quality, staffing and timekeeping, department communication, and aspects of budget and accounting management. It also supports guest and employee issue resolution and helps maintain compliance with safety, security, company, and brand standards. Travel may be required, not to exceed 10%.

Requirements

At least 2 years of property operations and leadership experience with a large staff and a focus on exceptional guest service.
Ability to work independently and effectively in a fast-paced, guest-focused environment.
Strong communication skills, including the ability to tailor communication to different audiences.
Ability to manage multiple projects and work assignments.
Effective use of computer software, sales tracking software, CRM tools, and social media tools.
An appropriate combination of education and work experience to support on-the-job effectiveness.
Ability to talk and listen regularly; stand, walk, and reach frequently; and occasionally lift office products and supplies weighing up to 20 pounds.
Travel, if needed, not to exceed 10%.

Nice To Haves

Bachelor's degree in hospitality management or a related field.
CPO certification.

Responsibilities

Monitor and evaluate daily department activities to support successful operation of property facilities, services, and amenities.
Establish and review departmental standards, guidelines, and objectives.
Conduct daily walk-throughs and quality checks to promote exceptional service and guest satisfaction across guest touchpoints and departments.
Issue supplies and equipment as needed and reconcile inventory to maintain appropriate supply levels.
Use and serve as a knowledgeable resource for property operational software, booking channels, maintenance and internal communication systems, social media, and marketing tools.
Intervene in, assist with, and document guest or employee incidents.
Maintain compliance with the company's safety and security program and ensure adherence to company and brand policies, practices, procedures, and guidelines.
Partner with the General Manager to create a positive work environment and support front-line staff across departments.
Manage scheduling and timekeeping for related staff and departments.
Support recruitment, retention, training, coaching, and performance development.
Promote effective communication across departments to ensure consistent understanding of objectives and priorities.
Assist the General Manager or related resource with budget analysis, monitoring, and expense management.
Compile occupancy and labor reports and guest satisfaction statistics to analyze and evaluate property performance.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related tasks as needed.
Perform other duties as assigned and maintain regular, reliable attendance.