Operations Manager, Travel & Meetings Services

BCD

35d•$75,000 - $110,000•Remote

About The Position

This role is for an Operations Manager, Travel & Meetings Services who will lead a blended team supporting corporate travel, attendee travel, meeting logistics, and housing services. The position involves connecting big-picture strategy with day-to-day delivery to drive strong client results, great attendee experiences, and a high-performing team. It is a fast-moving role with opportunities to improve processes, solve problems, and make a visible impact.

Requirements

Experience in corporate travel management and attendee travel operations
Hands-on knowledge of meetings, events, registration support, and partner with hotel housing management team.
Familiarity with tools like Cvent, registration platforms, and travel industry technology
Experience managing budgets, staffing plans, and resource allocation in a service-driven environment
A background in change management, process optimization, or implementing new tools and best practices

Responsibilities

Leading multi-functional, client-facing teams in travel, meetings, events, hospitality, or similar operational environments
Keeping service delivery on track by managing SLAs, quality standards, productivity goals, and operational performance metrics
Coaching and developing team members while building a culture of accountability, collaboration, and continuous improvement
Partnering with clients, account teams, meeting planners, and internal stakeholders to resolve issues and elevate the overall experience
Using data, reporting, and sound judgment to improve workflows, support business continuity, and drive better operational outcomes