Operations Manager Trainee

PDS Health•Lutz, FL

1d•$27 - $37

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the Operations Manager Development Program, with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The role is hired with the expectation that the trainee will be able to independently manage a dental office within 4–6 months after timely completion of the program. The OMT learns to lead office operations, develop and retain team members, address staff and patient issues, implement the PDS Operational Model in partnership with the Owner Dentist, and contribute to revenue, profit, and budget goals. The trainee reports weekly to a Regional Manager and, by the end of the program, is expected to demonstrate the ability to manage Front Office and Back Office teams and develop an office success plan.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, subject to motor vehicle record verification at hire, or have reliable alternate transportation that enables timely travel among assigned offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to make timely, accurate decisions using information that may be vague or limited, and to make decisions under pressure.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members.
Ability to draw valid conclusions, apply sound judgment, and interpret and apply policies and procedures.
Ability to work with mathematical concepts including probability, statistical inference, fractions, percentages, ratios, and proportions.
Personal responsibility, ability to work with others and accept direction, and commitment to educational advancement and adapting processes to unique needs.
Effective verbal and written communication and presentation skills.
Ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Strong organizational ability and a systematic approach to assignments; able to bring order to complex situations.
Ability to identify, analyze, and solve problems.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and best operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are a good fit.
Assess, investigate, and resolve staff and patient issues using timely and effective solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Demonstrate proficiency in cash management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Keep commitments and maintain open communication with direct supervisors, raising issues and concerns early.
Maintain a professional appearance and demeanor and interact respectfully with others in accordance with company policies.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and systems effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team member development outcomes.