Operations Manager Trainee

PDS Health•Irving, TX

8d•$28 - $39

About The Position

The Operations Manager Trainee (OMT) develops the skills and company knowledge needed to independently manage a financially viable PDS-supported dental office. The trainee owns their professional development by completing the Operations Manager Development Program, with support from a direct supervisor. Development includes structured curriculum, practical on-the-job application, and development meetings. The position is hired with the expectation that the trainee will be able to independently manage a dental office within 4–6 months after timely completion of the program. The OMT learns to lead office operations and team development, implement the PDS Operational Model, support the Owner Dentist, and drive revenue, profit, and budget performance. The role requires travel to multiple assigned offices, sometimes several times per day. Upon completion of the training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, subject to motor vehicle record verification at hire, or have reliable alternate transportation that supports required timely travel between multiple offices.
Travel to multiple assigned offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to exercise independent judgment and make timely, accurate decisions when information is vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and others in the business community.
Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to apply mathematical concepts, including probability, statistical inference, fractions, percentages, ratios, and proportions, to practical situations.
Personal responsibility for assigned tasks, ability to work with others, and willingness to accept direction.
Commitment to educational advancement and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize team duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team member relations issues.
Strong organizational ability and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem identification, analysis, and solving abilities.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and best operational practices, and learn to foster an environment that promotes PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain team members who are the right fit.
Investigate and resolve staff and patient issues by analyzing the circumstances and developing timely, effective solutions.
Execute the PDS Operational Model consistently and meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Demonstrate proficiency in cash management and accounting protocols.
Help the team deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Keep commitments and maintain open communication with direct supervisors, raising issues and concerns openly and early.
Maintain a professional appearance and demeanor in accordance with company policies, and treat others professionally and respectfully.
Develop proficiency with People-related tools and resources, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
By the end of the development program, demonstrate competency in managing Front Office and Back Office teams, including leadership and team development.
Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
Perform other duties assigned by the direct supervisor that support improved team member development outcomes.