Operations Manager Trainee

PDS Health•Sarasota, FL

2d•$28 - $39

About The Position

The Operations Manager Trainee (OMT) learns the skills and company knowledge needed to independently operate a financially viable PDS-supported dental office. The OMT owns their professional development by completing the OM Development Program, supported by a direct supervisor through structured curriculum, practical on-the-job application, and development meetings. The position is expected to progress to independently managing a dental office within 4–6 months after timely completion of the program. The OMT develops capabilities in team leadership, office operations, financial management, patient experience, compliance, and staff development. The role includes travel to multiple assigned offices, potentially several times per day, and may involve planned or unplanned travel. Upon completion of the Operations Manager training program, the role becomes salaried.

Requirements

High school diploma or equivalent.
Five or more years of related work experience in operational management.
Maintain a valid driver’s license and automobile insurance, with the driver’s license verified by a motor vehicle record check at hire; alternatively, have reliable alternate transportation that permits required timely travel between multiple offices.
Travel to multiple offices per day as required; travel may be planned or unplanned and may change without notice.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles.
Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
Ability to exercise independent judgment and make timely, accurate decisions with sometimes vague or limited information.
Ability to multitask and work effectively in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to organizational success.
Ability to read and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulators, vendors, and others in the business community.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Personal responsibility, ability to work with others and accept direction, commitment to educational advancement, and flexibility in adapting processes to unique needs.
Effective verbal and written communication and presentation skills; ability to lead, prioritize duties, coach, mentor, train, write performance evaluations, provide feedback, and handle team-member relations issues.
Strong organizational skills and a systematic approach to assignments, including the ability to bring order to complex situations.
Strong problem-identification, analysis, and problem-solving abilities.
Detail-oriented, organized, process-focused, proactive, self-motivated, and patient-focused.

Nice To Haves

Associate degree or bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.

Responsibilities

Model company culture, values, standards, and operational best practices while learning to promote PDS culture and values.
Assess, hire, train, supervise, counsel, coach, and retain suitable team members.
Investigate and resolve staff and patient issues using timely, effective, logical, and creative solutions.
Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
Drive year-over-year revenue and profit growth.
Manage expenses to achieve monthly goals and budgets.
Follow cash-management and accounting protocols.
Help develop the team’s ability to deliver the Perfect Patient Experience.
Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
Maintain commitments and open communication with direct supervisors, raising issues and concerns promptly.
Maintain a professional appearance and demeanor and communicate respectfully in accordance with company policies.
Develop proficiency in people-related functions, including assessment, hiring, retention, performance evaluations, separations, and compensation guidance and execution.
Ensure compliance with company policies and applicable state, federal, and other regulations.
Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and systems effectiveness.
By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
Develop and implement an office success plan, including staff development and protocols for efficient operations during manager absences.
Complete other duties assigned by the direct supervisor that improve team-member development outcomes.