Operations Manager - Specialty Mail Order (Pharmacist)

CVS Health•Fairfield, NJ

1d•$147,900 - $249,600•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Exciting opportunity for a Dispensing Pharmacy Operations Manager in our Fairfield, NJ Specialty Mail Order Pharmacy!

Requirements

3+ years experience in production/operations/retail/mail order environment in a leadership role
Proven ability to evaluate work and process flow to ensure optimal efficiency.
Proven experience in a high intensity, fast paced production environment.
Proven ability to effectively manage people and provide team leadership.
Licensed Pharmacist in good standing in the State of New Jersey.
Ability to travel as needed. (Approx. 10-20%) may fluctuate as business needs change

Nice To Haves

Specialty Pharmacy exp.

Responsibilities

Direct the filling and shipping areas of the Fulfillment Center to ensure that prescriptions are filled and shipped accurately and efficiently
Ensure efficient “throughput“ of work within the filling, quality control and shipping areas.
Ensure that prescription orders flow through the Fulfillment Center to meet customer deadlines and ensure accurate and timely delivery.
Facilitate communication for problem resolution and changes occurring in the organization that may impact the workflow of the Pharmacy/Fulfillment areas.
Oversees compliance with State and Federal regulations for designated teams.
Manage the P & L to ensure profitability throughout the process.
Meet with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions.
Communicate major changes within Fulfillment to other affected departments.
Resolve escalated customer service issues.
Provide motivation and management direction to staff to promote teamwork and customer service.
Provide education/training opportunities to allow personal growth
Responsible for staff adherence to policies and procedures
Actively participate in the interviewing and selection of staff.
Provide coaching and counseling or disciplinary action when necessary.
Challenge team leaders to identify areas for improvement and potential solutions to issues within the Pharmacy
Work with Materials Management to review and monitor contracts and product acquisition.
Monitor and review current contracts for pharmaceuticals, shipping, and other related supplies and services.
Determine appropriate cost levels and standards of products and services to be obtained.
Meet with vendors to ensure contract adherence and to negotiate enhancements to services provided.