Operations Manager - Print & Sign Production
About The Position
AlphaGraphics Lake Norman is a growing digital print, marketing, and sign center serving business clients throughout the Lake Norman area. We are looking for a hands-on Operations Manager to lead our daily production operation. This is a key role for someone who can plan work, manage schedules, direct a team, solve problems, and jump into production when needed. Our work includes digital printing, wide-format printing, signs, finishing/bindery, design/prepress coordination, and sign installation. The right candidate will be organized, process-oriented, technically capable, customer-focused, and comfortable working in a fast-paced production environment.
Requirements
- 5+ years of experience in printing, signage, graphic production, digital print, wide-format, finishing, installation, or a related production environment preferred.
- Experience planning, scheduling, and prioritizing production work.
- Strong understanding of production workflow, deadlines, quality control, and job costing.
- Hands-on experience with digital printing, sign production, bindery/finishing, prepress, installation, or related equipment.
- Ability to lead, coach, motivate, and hold team members accountable.
- Strong problem-solving skills and the ability to make sound decisions under time constraints.
- Good written and verbal communication skills.
- Comfort with technology, including Adobe Creative Cloud, RIP software, production/order-entry systems, web-to-print, and related tools.
- Practical, mechanical, and process-oriented mindset.
- Willingness to learn new equipment, materials, products, and production techniques.
- Customer-focused attitude and ability to support business-to-business client relationships.
- Organized and detail-oriented
- Calm under pressure
- Hands-on and willing to help
- Process-driven
- Tech-savvy
- Team-oriented
- Accountable and dependable
- Curious and solution-minded
Responsibilities
- Lead day-to-day production across digital print, signs, finishing/bindery, and installation.
- Review incoming jobs, confirm specifications, identify production needs, and plan the best path for completion.
- Schedule and prioritize the production queue to meet customer deadlines.
- Direct, coach, and support production team members.
- Communicate clearly with customer service, sales, design, production, vendors, and ownership.
- Perform hands-on production work as needed in digital printing, wide-format/sign production, bindery/finishing, and installation.
- Troubleshoot workflow, file, equipment, material, and scheduling issues.
- Help estimate, plan, and manage custom or complex projects.
- Coordinate outside vendors, subcontractors, materials, and supply needs.
- Purchase materials and supplies while helping control inventory, waste, and production costs.
- Maintain an organized, efficient, safe, and professional production environment.
- Ensure jobs are completed accurately, on time, and to customer expectations.
- Help improve systems, procedures, workflow, quality, and team performance.
- Support a customer-first culture built on teamwork, accountability, quality, and continuous improvement.
Benefits
- Competitive salary
- Bonus plan based on team performance
- Profit sharing plan
- Paid time off
- Paid holidays
- Employee discounts
- Training and development opportunities
- Opportunity to play a key role in a growing local business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
