Operations Manager (Land and Snow)

Winter Services•Carol Stream, IL

20d•Onsite

About The Position

The Operations Manager (Land and Snow) is responsible for overseeing daily field operations, managing landscape enhancement projects, coordinating maintenance crews, and assisting with snow removal operations during winter months. This role ensures high-quality service delivery, efficient use of resources, and positive client relationships throughout all seasons.

Requirements

2+ years of experience in landscape maintenance, construction, or snow operations.
Knowledge of horticulture, irrigation, enhancement installation, and snow removal practices.
Ability to interpret site plans, snow maps, work orders, and client specifications.
Valid driver’s license with a clean driving record.
Proficiency in mobile field technology, scheduling tools, and Microsoft Office Suite.

Nice To Haves

Supervisory or crew leadership experience preferred.
Bilingual (English/Spanish) a plus.

Responsibilities

Assist in planning, scheduling, and executing landscape enhancement projects including installations, renovations, seasonal color, and landscape upgrades.
Coordinate with clients, vendors, and internal teams to ensure materials, equipment, and staffing are in place for enhancement projects.
Monitor project timelines and budgets for enhancement projects, reporting variances to the Operations Director.
Conduct site visits to ensure proper execution, safety compliance, and adherence to quality standards for enhancement projects.
Support daily routing, scheduling, and mobilization of landscape maintenance crews.
Ensure maintenance crews are prepared with necessary equipment, materials, and direction.
Assist with training and onboarding of new team members on maintenance practices and safety procedures.
Conduct regular site audits to verify scope of work and identify areas for improvement in landscape maintenance.
Address client concerns related to landscape maintenance in collaboration with the Operations Director or Account Manager.
Support planning and execution of snow removal operations during winter, including plowing, shoveling, and de-icing.
Coordinate snow removal crews, equipment mobilization, route management, and weather monitoring.
Assist in preparing snow equipment, verifying readiness, and ensuring proper deployment before and during snow events.
Monitor job performance during snow events and ensure safety and quality standards are met.
Assist with post-event reporting and follow-up on client feedback or service adjustments for snow removal.
Maintain accurate records for job progress, labor hours, materials used, and weather-related documentation.
Assist in managing equipment inventories and coordinate repairs or maintenance.
Enforce safety protocols and company policies across all operations.
Provide input on crew performance and assist in coaching and development of field staff.