Operations Manager in Training

Mike's Carwash•Fort Wayne, IN

2h•Onsite

About The Position

The Operations Manager in Training is a working manager who learns all aspects of the performance and effective operation of a Mike’s location in preparation for a General Manager role. The position works at locations daily and reports to a District Manager. The manager is expected to inspire team members and management teams to execute the company’s purpose and team member promise while maximizing profitability. The role includes satisfying customers, developing management teams and wash associates, maximizing location profitability, ensuring operational excellence, creating a safety-conscious culture, attending quarterly operations meetings, and complying with company policies and procedures. The manager must be able to work at all locations within the assigned region and transfer between stores within the market. The schedule must average 40 hours per week, at least five days and 40 hours each week unless otherwise approved, including every other weekend. The manager must be capable of closing at least one night and opening at least one morning each week, and must work a full schedule the week leading up to Christmas, including December 24. The position involves continuous standing or walking and repetitive movements, frequent outdoor work in temperatures from 0 to 100 degrees Fahrenheit, and occasional work with machinery, chemicals, and alone. Gloves and eye or hearing protection may be required. Physical activities include occasionally sitting, stooping, reaching, twisting, pulling and carrying, and infrequently lifting up to 50 pounds. Repeated bending, kneeling, balancing, and rare stair or ladder climbing may also be required.

Requirements

Extensive operational experience, including a proven ability to lead and develop small teams, consistently hit goals, and execute day-to-day upkeep of facilities and/or equipment; a degree in an applicable field may be a suitable substitution.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English, and to speak with poise and confidence and/or effectively deal with customers.
Ability to meet the physical demands of the job, including continuous standing or walking, repetitive movements, and infrequent lifting of up to 50 pounds.
Ability to work outdoors in temperatures from 0 to 100 degrees Fahrenheit and, as required, around machinery and chemicals while using protective equipment.
Must average 40 hours weekly and work at least five days and 40 hours each week, including every other weekend, unless otherwise approved.
Must be capable of opening at least one morning and closing at least one night each week.
Must work a full schedule the week leading up to Christmas, including December 24.
Ability to work at all locations in the assigned region and transfer between stores within the market.

Responsibilities

Execute Mike’s Purpose and deliver on the Team Member Promise, serving as a role model for associate behavior and performance.
Satisfy customers by maintaining acceptable wash quality and staffing, handling complaints and damages professionally, and tracking and responding to customer feedback.
Develop the management team by completing checklists, participating in one-on-one meetings and quarterly performance check-ins, conducting appraisals, weekly OPEX SOCs and manager certifications, and following the discipline process.
Develop wash associates through orientation, training checklists, ongoing coaching, and at least one S.O.C. completed and delivered each week.
Document and deliver applicable discipline for issues observed during shifts, lead termination proceedings, and manage staffing through hiring-needs surveys, scheduling, and timecards.
Maximize location profitability by increasing profits, minimizing expenses, maintaining records and inventories, working with the Area Director on budgets and goals, and following paperwork procedures.
Ensure operational excellence by completing OPEX checklists thoroughly and promptly, completing OEE follow-ups, and maintaining staffing within guidelines.
Promote vehicle and personal safety, follow progressive discipline for safety violations, work with the location Safety Manager on safety meeting refreshers and audit follow-ups, post the OSHA 300 form annually between February 1 and April 30, and report recordable injuries to HR using the Accident Investigation Form.
Attend quarterly operations meetings or arrange for the Assistant Manager to attend during PTO and return with detailed notes for the location.
Comply with company policies and procedures.
Complete other duties as assigned.
Average 40 work hours per week, work at least five days and 40 hours weekly including every other weekend unless otherwise approved, and be capable of opening at least one morning and closing at least one night each week.
Work a full schedule during the week leading up to Christmas, including December 24.
Work at all locations in the assigned region and be able to transfer between stores within the market.