Operations Manager in Training

Mike's Carwash•Florence, KY

3h•Onsite

About The Position

The Operations Manager in Training is a working manager who learns all aspects of the performance and effective operation of a Mike’s location in preparation for a General Manager role. The role works daily at locations and reports to a District Manager. The Operations Manager in Training is expected to inspire team members and management teams to execute Mike’s Purpose, deliver on the Team Member Promise, and maximize profitability. The schedule averages 40 hours per week, with at least five workdays and 40 hours each week, including every other weekend, unless otherwise approved. The employee must be able to close at least one night and open at least one morning each week, work a full schedule during the week leading up to Christmas including December 24, transfer between stores within the market, and work at all locations in the assigned region. The position involves continuous standing or walking and repetitive movements, frequent outdoor work in temperatures from 0 to 100 degrees Fahrenheit, and occasional work with moving machinery, chemicals, and alone. Gloves and eye or hearing protection may be required. Physical activities include occasional sitting, stooping, reaching, twisting, pulling, and carrying; infrequent lifting of up to 50 pounds; and rare stair or ladder climbing.

Requirements

General Manager or equivalent experience, including extensive operational experience and a proven ability to lead and develop small teams, consistently hit goals, and perform day-to-day upkeep of facilities and/or equipment; a degree in an applicable field may be a suitable substitute for operational experience.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score at least 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English, and to speak with poise and confidence and/or effectively deal with customers.
Ability to meet the stated physical demands, including continuous standing or walking and repetitive movements; occasional lifting or carrying up to 50 pounds; and other listed physical activities.
Ability to work outdoors in temperatures from 0 to 100 degrees Fahrenheit and occasionally work with machinery, chemicals, and required protective equipment.
Ability to average 40 hours per week and work at least five days and 40 hours weekly, including every other weekend, unless otherwise approved.
Ability to close at least one night and open at least one morning each week, work the full schedule during the week leading up to Christmas including December 24, and work across assigned regional locations.

Responsibilities

Execute Mike’s Purpose and deliver on the Team Member Promise, serving as a role model for associate behavior and performance.
Satisfy customers by maintaining acceptable wash quality and staffing, handling complaints and damages professionally, and tracking and responding to customer feedback.
Develop the management team by completing checklists on time and supporting ongoing development through one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, manager certifications, and the discipline process.
Develop wash associates by completing orientation and training checklists, providing ongoing coaching and training, completing and delivering at least one S.O.C. each week, documenting and delivering applicable discipline, leading termination proceedings, and managing staffing through hiring-needs surveys, scheduling, and timecards.
Maximize location profitability by increasing profits, minimizing expenses, maintaining records and inventories, working with the Area Director on budgets and goals, and following paperwork procedures and guidelines.
Ensure operational excellence by completing OPEX checklists thoroughly and on time, completing all OEE follow-up items, and maintaining staffing within guidelines.
Create a safety-conscious culture through vehicle and personal safety training, enforcing progressive discipline for safety violations, coordinating with the location Safety Manager on safety meeting refreshers and audit follow-ups, posting the OSHA 300 form annually from February 1 through April 30, and reporting recordable injuries to HR using the Accident Investigation Form.
Attend quarterly operations meetings, or arrange for the Assistant Manager to attend during PTO and return with detailed notes for the location.
Comply with company policies and procedures.
Complete other duties as assigned.
Work at least five days and 40 hours each week, including every other weekend, unless otherwise approved; be capable of opening at least one morning and closing at least one night weekly; work the full schedule during the week leading up to Christmas, including December 24; and work at locations across the assigned region, including transfers between stores within the market.