Operations Manager in Training

Mike's Carwash•Louisville, KY

4h•Onsite

About The Position

The Operations Manager in Training is a working manager responsible for learning all aspects of the performance and effective operation of a Mike’s location in preparation for a General Manager role. The role is expected to inspire team members and management teams to carry out Mike’s Purpose and deliver on the Team Member Promise while maximizing profitability. Operations Managers in Training work at locations daily and report to a District Manager.

Requirements

Extensive operational experience, including a demonstrated ability to lead and develop small teams, consistently meet goals, and perform day-to-day upkeep of facilities and/or equipment; a degree in an applicable field may be a suitable substitute.
Ability to address practical problems and implement appropriate solutions.
Ability to score at least 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures in understandable English; speak with poise and confidence and/or effectively deal with customers.
Ability to work an average of 40 hours per week, at least five days and 40 hours each week, including every other weekend, unless otherwise approved.
Ability to close at least one night and open at least one morning each week.
Ability to work the full schedule during the week leading up to Christmas, including December 24.
Ability to transfer between stores within the market and work at all assigned regional locations.
Ability to meet the physical demands of the role, including continuous standing or walking, repetitive movements, using hand and foot controls, and infrequent lifting of up to 50 pounds.
Ability to work outdoors in temperatures from 0 to 100 degrees Fahrenheit and, as required, work around moving machinery and chemicals and wear gloves and eye or hearing protection.

Responsibilities

Model expected associate behavior and performance while executing Mike’s Purpose and delivering on the Team Member Promise.
Satisfy customers by maintaining acceptable wash quality and staffing, handling customer complaints and damage professionally, and tracking and responding to customer feedback.
Develop the management team by completing checklists on time and participating in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, manager certifications, and the discipline process.
Develop wash associates through orientation, training checklists, ongoing coaching, and at least one S.O.C. each week; document and deliver applicable discipline, lead termination proceedings, and manage staffing, hiring needs surveys, scheduling, and timecards.
Maximize location profitability by increasing profits, minimizing expenses, maintaining records and inventories, working with the Area Director on budgets and goals, and following paperwork procedures and guidelines.
Ensure operational excellence by completing OPEX checklists thoroughly and promptly, completing OEE follow-up items, and maintaining staffing within guidelines.
Promote a safety-conscious culture through vehicle and personal safety training, safety discipline, safety meeting refreshers, safety audit follow-up, annual OSHA 300 form posting, and reporting recordable injuries to HR using the Accident Investigation Form.
Attend quarterly operations meetings, or arrange for the Assistant Manager to attend during PTO and return with detailed notes for the location.
Comply with company policies and procedures.
Complete other duties as assigned.
Average 40 hours per week and work at least five days and 40 hours each week, including every other weekend, unless otherwise approved.
Be capable of closing at least one night and opening at least one morning each week.
Work a full schedule during the week leading up to Christmas, including December 24.
Be able to transfer between stores within the market and work at all locations in the assigned region.