Operations Manager II - Covenant Administration - Midland

PNC Bank•Overland Park, KS

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager II within PNC's Covenant Administration - Midland organization, you will be based within the PNC Midland footprint. As an Operations Manager II within the Covenant Administration team, this individual will lead a team responsible for identifying, monitoring and enforcing commercial real estate loan covenants but primarily performing customized and complex financial tests. Monitoring performance and working on individuals’ development will be a key responsibility, as well as researching loan documents and problem solving, quality checking the team’s work, updating procedures, training, engagement and collaborating with other team managers as well as departments on key processes. The candidate must be comfortable having difficult conversations as the team will escalate issues to the Operations Manager II for assistance in identifying resolutions. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience.
An operations or production environment position typically requires 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Participates in the development of the operations strategy.
Executes operating plan and communicates strategy to operations team.
Responsible for two or more functions across one or more sites, or may manage a complex product, function or location.
Manages managers, supervisors and/or individual contributors.
May participate in industry forums.
Manages and is responsible for achieving desired business results.
Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support.
Reviews and provides oversight on end to end processes of varying risk and financial value.
Interacts with customers and/or third parties to drive business results and resolve escalated issues.
Provides coaching and development to team members, supervisors and/or managers.
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers.
Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects.
Develops, reviews and/or approves standard operating procedures as appropriate.
Recommends and/or drives policy improvements.
Oversees and/or owns the control framework for unit(s) of responsibility.
Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management.
Manages and is accountable for risk mitigation and business resiliency activities and/or strategies.