Operations Manager II- Statesville

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Statesville, NC

3d•Onsite

About The Position

CEENTA is seeking an Operations Manager II to lead clinic operations and teams of clinical and ancillary staff across one or more high-volume locations. The role partners with providers, clinical teams, and executive leadership to support operational excellence, strategic growth, efficient workflows, strong team engagement, and exceptional patient experiences. It is a full-time, exempt position based primarily in the office during core business hours; hours may vary according to business needs and major operational initiatives. The Operations Manager II supports CEENTA’s mission by ensuring the effective and efficient delivery of high-quality patient care while fostering an exceptional patient experience. A typical day includes overseeing clinic operations, supporting providers and staff, monitoring performance metrics, resolving patient concerns, analyzing operational data, managing staffing and inventory needs, and ensuring policies and procedures are followed. The role requires adaptability, leadership, and a commitment to continuous improvement.

Requirements

High school diploma or equivalent.
At least 3 years of relevant management or healthcare operations experience.
Strong business acumen and demonstrated ability to manage medical practice operations.
Proven leadership and team-building capabilities.
Ability to manage change, improve processes, and drive continuous improvement initiatives.
Strong communication, organizational, and problem-solving skills.
Proficiency with Microsoft Office applications and electronic medical record systems.

Nice To Haves

Bachelor’s degree.
Experience managing teams, operational processes, budgets, and performance metrics.
Experience with Epic.

Responsibilities

Lead daily operations of one or more high-volume clinics, ensuring efficient workflows, patient access, and quality care delivery.
Recruit, develop, coach, and engage clinical and administrative staff.
Partner with executive leadership on strategic growth initiatives, market expansion, and operational excellence.
Monitor and optimize clinic performance using data analysis, staffing management, patient throughput, and provider utilization.
Manage scheduling, attendance, performance management, and employee development.
Oversee clinic inventory, purchasing, vendor relationships, facility maintenance, and operational resources.
Support budgeting, revenue growth, expense control, and compliance with financial policies.
Address patient concerns, improve service delivery, and promote patient-focused initiatives.
Ensure compliance with regulatory requirements, safety standards, company policies, and quality initiatives.
Lead onboarding, training, communication, and process improvement efforts.