Operations Manager I

AIT Worldwide Logistics, Inc.•Doral, FL

23h

About The Position

The Operations Manager I establishes and executes company strategy for domestic and international freight movements, applying industry trends and best practices. The role recruits, develops, and motivates staff to deliver a strong customer experience and meet or exceed client expectations. It ensures the station has the tools needed to succeed and sustainably expand its international product lines. The position works with current and prospective logistics service providers and internal AIT functions to develop and execute operational strategies. This includes establishing, measuring, and managing relevant metrics to support the timely and efficient movement of freight. The manager also supports key-account operations and service reliability.

Requirements

Bachelor’s degree in logistics or equivalent experience.
At least 5 years of international freight-forwarding experience, including airfreight and ocean freight.
At least 3 years of P&L experience.
At least 3 years of operations supervisory experience managing a team.
At least 3 years of international freight-forwarding industry experience.
Procurement skills and operational and P&L management of global products and services in a high-performance organization.
Strong organization and time-management skills.
Strong written and oral communication skills, including the ability to communicate with employees, managers, and upper management.
Advanced computer skills.

Nice To Haves

At least 3 years of previous experience in a diversified freight-forwarding industry.
IATA certification.
Dangerous Goods (DG) certification.

Responsibilities

Develop and execute the station’s operations strategy for AIT.
Ensure processes and metrics support growth, service, and profitability goals.
Manage and communicate with AIT carriers to achieve the best value and service against objectives.
Negotiate and execute freight-forwarding carrier agreements.
Ensure providers meet and adhere to the scope of service logistics agreements and agreed terms of service.
Track performance, develop strategic processes, proactively improve efficiencies, and reduce lead times on lanes.
Build rapport with clients, develop new opportunities, and create and manage visual tools and tracking processes.
Coach and mentor employees in a broad global environment.
Support key-account operations requirements and ensure service execution and reliability.
Perform other duties as assigned.
Comply with all policies and standards.