Operations Manager - Hotel

Talent Acquisition at Blue Water•Ocean City, MD

21h•$55,000 - $62,500•Onsite

About The Position

Blue Water Hospitality is seeking an enthusiastic Operations Manager to join its growing organization. As a highly visible member of the property’s Leadership Team, the Operations Manager serves as a key liaison for hotel guests and functions as a right-hand to the General Manager. This role supports Front Office operations and other operating departments, such as Housekeeping/Laundry. The Operations Manager will serve as a role model for Blue Water Hospitality’s mission, vision, and values and will work hands-on to maximize the property's overall efficiency and profitability.

Requirements

A minimum of 2 years of previous hotel operations and leadership experience with a large staff and a focus on exceptional guest service.
An appropriate combination of education and work experience to support on-the-job effectiveness.

Nice To Haves

A bachelor's degree in hospitality management or another related field is preferred.
CPO Certified (preferred)

Responsibilities

Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities.
Establish and review departmental standards, guidelines, and objectives.
Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
Issue supplies and equipment as needed and regularly reconcile inventory to ensure proper supply levels.
Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools.
Regularly intervenes, assists, and documents guest or employee incidents.
Maintain the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Performs other duties as assigned.
Provides regular and reliable attendance.