Operations Manager, Fulfillment Operations

ShipBob•Fort Worth, TX

14h•Onsite

About The Position

As a member of the ShipBob Team, you will grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Requirements

4+ years of leadership experience.
Experience with safety procedures within a distribution center environment.
Established track record of taking ownership and delivering results.
Understanding of Lean and Six Sigma.

Nice To Haves

Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

Responsibilities

Managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation.
Implementing strategies that increase productivity and enable the company to hit revenue goals.
Directing several operational aspects including distribution operations, customer service, human resources, and recruiting.
Ensuring that we meet and exceed our merchant’s expectations.
Managing performance KPIs, identifying and tracking key metrics and planning continuous improvement efforts for your facility.
Using data driven reports and analyses to identify avenues for continuous improvement and proposing solutions that meet challenges and leverage growth opportunities.
Hiring, training, coaching and motivating team members in your facility; setting the team’s goals and managing them.
Establishing, following and enforcing safety standards and procedures in compliance with a healthy work environment and legal requirements.
Sharing knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products.
Supporting adherence to standard operating procedures and ensuring timely escalation of any product-related issues.
Additional duties and responsibilities as necessary.