General Manager, Fulfillment Operations

Babylist • Commercial Point, OH

19h • Onsite

About The Position

Babylist is seeking a single-site General Manager, Fulfillment Operations role owning a 750,000+ square foot fulfillment center processing thousands of direct-to-consumer orders daily. You are the most senior operator responsible for the building’s performance — safety, cost, service, quality, and people — while partnering closely with the Director of Operations.This is a high-accountability role with real ownership, in a site that is actively becoming the model for how Babylist scales fulfillment.
Your days are hands-on and highly visible. You’ll lead three Operations Managers and a 300+ person, multi-shift workforce, moving constantly between the floor and leadership conversations. You’ll set direction, make real-time decisions on labor and throughput, and own the full financial picture — headcount, overtime, and total labor spend. You’ll work closely with your Director as a thought partner, but you are the one driving execution inside the building.
This is not a steady-state operation. The building is growing quickly (30%+ annually), systems are still maturing, and expectations need to be reset. You’ll need to create structure where it doesn’t exist, raise the bar on accountability, and lead your team through meaningful change — including new systems and automation. If you’ve already moved beyond this scope into regional or multi-site leadership, or prefer to lead from a distance, this will be a tough fit. This role is for someone who is still motivated by owning a single site and building it the right way, day in and day out.

Requirements

• Currently a General Manager or single-site leader with 2–3 years in-seat at this level, actively leading a fulfillment or warehouse operation and motivated to deepen your impact in this scope
• 7–10+ years in fulfillment, logistics, or warehouse operations, including full P&L ownership (headcount, overtime, and total labor spend)
• Experience leading multi-shift operations with 200–300+ associates, including direct management of manager-level leaders (e.g., Operations Managers)
• Track record operating in high-growth environments (20–30%+ YoY volume growth) where processes and systems were still evolving
• Floor-present leadership style — you are in the building consistently, spending meaningful time on the floor engaging with associates and managers
• Strong partnership instincts — able to work closely with a Director of Operations as a thought partner while owning day-to-day execution independently
• Clear and effective communicator across levels — able to translate operational complexity into direction for frontline teams and concise updates for senior leadership
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.

Responsibilities

• Own the full P&L for the site, managing labor cost, overtime, and workforce planning to meet financial and operational targets
• Lead and develop a 300+ person, multi-shift operation, building a leadership bench that scales with growth
• Drive day-to-day execution in the building, translating broader operational strategy into consistent, high-quality performance on the floor
• Reset and enforce clear performance and accountability standards across the operation
• Drive operational improvements that support 30%+ annual volume growth while maintaining cost discipline
• Build and implement scalable processes that prepare the site to handle significantly increased volume
• Lead the adoption of new systems and automation, ensuring strong execution and team buy-in
• Partner closely with the Director of Operations and cross-functional teams to align site performance with company priorities
• Establish this site as the operational blueprint for future Babylist fulfillment centers

Benefits

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement
• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees