Senior Operations Manager, Fulfillment

GoBolt • Las Vegas, NV

3h • Onsite

About The Position

This is a full-time position, Monday - Friday, located on-site at our Las Vegas fulfillment centre. GoBolt is an innovative, goal-oriented company that is always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest growing companies. Our team at GoBolt is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. GoBolt provides support from the get-go to help employees realize their potential. Each team member shares a mutual passion for their craft and is in constant pursuit of growing the customer base and growing with customers, embracing all kinds of challenges head-on. GoBolt is an equal opportunity employer that recognizes the value and importance of a diverse workforce and is committed to providing assistance and accommodation for injury, illness or disability during all phases of the employment cycle.

Requirements

• 3+ years of experience in fulfillment operations, and logistics
• Bachelor's degree in business administration, logistics, supply chain management, or a related field
• 2+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team
• Experience in B2C deliveries and fulfillment in a large facility
• Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines
• High degree of technological literacy
• Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clients
• Experience with inventory management systems and stock taking
• Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts
• Proven leader in professional team development
• Strong decision-making ability
• Excellent verbal and written communication skills in English

Nice To Haves

• Advanced degree or certifications (e.g., MBA, PMP, Six Sigma)
• Have a valid forklift license

Responsibilities

• Training and coaching a team of team leads, warehouse associates and MHE drivers to maintain high productivity and accuracy standards
• Ensuring high levels of process adherence and order quality through floor audits, pick/pack accuracy reviews, and cycle count reconciliations
• Monitoring and reporting key fulfillment KPIs to management, including units per hour, order accuracy rate, on-time shipment rate, and inventory shrinkage
• Fostering a culture of workplace safety, ergonomic best practices, high service levels, and productivity across all warehouse zones
• Overseeing health and safety training and ensuring compliance with health and safety regulations specific to warehouse environments (forklift operation, racking safety etc.)
• Leading team check-ins/huddles and communicating updates on company policies, SLA targets, and daily operational priorities
• Coordinating, assigning, and reviewing the work of employees engaged in receiving, putaway, picking, packing, shipping, replenishment, and inventory management; coordinating workflow across fulfillment zones; scheduling labor by shift and volume forecast
• Overseeing daily space and labor utilization across the fulfillment center, planning efficient slotting strategies and staffing levels based on order volume and SKU velocity
• Delegating and participating in on-site responsibilities including receiving inbound freight, verifying purchase orders, directing putaway, and supporting packing and shipping operations
• Leading team development and cultivating values of operational excellence, accuracy, and professionalism across all fulfillment functions
• Engaging in strategic planning and volume forecasting; appraising team performance, resolving operational bottlenecks, and addressing staffing needs in response to seasonal demand or growth
• Ensuring the smooth execution of daily fulfillment operations across inbound, storage, outbound, and returns processing
• Requisitioning packaging supplies, materials handling equipment, and warehouse consumables
• Ensuring proper operation of warehouse equipment and machinery including conveyors, forklifts, pallet jacks, and scanners
• May perform the same duties as workers supervised, including picking, packing, and receiving

Benefits

• rare opportunity to grow within one of Canada's fastest growing companies
• support from the get-go to help you realize your potential
• assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship
• accommodation because of injury, illness or disability during any portion of GoBolt’s recruiting process

What This Job Offers

• Job Type: Full-time
• Career Level: Senior