Senior Manager, 3PL & Fulfillment Operations

Naked Wines•Sonoma, CA

1d•$90,000 - $115,000

About The Position

We're looking for a fulfillment network operator, not a warehouse manager. As Senior Manager, Fulfillment Network & 3PL Operations, you will own the performance of our outsourced warehousing network across multiple states. Rather than running a single site, you'll lead through our 3PL partners, ensuring they deliver against our service, cost, and customer experience expectations. This role sits at the center of our D2C operation. You'll translate data into action, hold partners accountable, and continuously improve how we move wine from warehouse to doorstep at scale. This role is best suited for candidates who have managed 3PL partners, regional fulfillment networks, or outsourced logistics operations, rather than those primarily focuses on on-site warehouse leadership.

Requirements

Experience managing 3PL partners or outsourced logistics providers
Background in multi-site or distributed fulfillment networks
Strong understanding of ecommerce / D2C operations
Proven ability to manage through influence, not direct control
Comfortable owning vendor performance, SLAs, and contract outcomes
Highly data-driven with the ability to turn insights into action
Experience working cross-functionally in fast-paced environments
Skilled with Google Workspaces and/or MS office Suite (Word, Excel, PPT)
Understanding of organisational goals, office procedures, policies and Employee Handbook
Proof of eligibility to work in the US.
Ability to analyse situations and implement solutions independently.
Ability to work cooperatively and establish and maintain effective work relationships while performing duties.
Ability to organise work to meet deadlines.
Ability to translate big data into tactical operational recommendations.
Expertise in continuous improvement.
Experience working with large 3PLs is essential.
A collaborative mindset with the ability to build effective relationships across global hubs.
Willingness to travel to warehousing locations across multiple states.

Nice To Haves

Experience scaling operations across multiple regions
Exposure to carrier management and last-mile optimization
Background in high-growth ecommerce or consumer businesses

Responsibilities

3PL Network Performance (Core Focus)
Own performance across multiple 3PL warehouse partners (not on-site management)
Establish and manage KPIs and SLAs (OCT, OTIF, fulfillment accuracy, damages)
Run weekly/monthly business reviews with partners to drive accountability and improvement
Identify and resolve systemic performance issues across the network
Fulfillment Operations (D2C Ecommerce)
Optimize order flow, cut-off times, and throughput across distributed warehouses
Partner with Planning and Commercial teams to support campaigns and volume spikes
Ensure consistent execution standards across all locations despite different operators
Last-Mile & Customer Experience
Oversee carrier performance and delivery outcomes across regions
Use NPS, CS tickets, and delivery data to identify friction points in the customer journey
Drive improvements that directly impact customer satisfaction and retention
Data-Driven Operations
Analyze large datasets to identify trends, inefficiencies, and opportunities
Translate insights into clear, actionable improvements with measurable impact
Build reporting that creates visibility across the fulfillment network
Cross-Functional Leadership
Act as the bridge between Customer Service, Logistics, Finance, and Commercial teams
Lead cross-functional initiatives to improve cost, speed, and reliability
Influence without direct authority—internally and across external partners
Support within your remit and responsibilities on special projects, initiatives or alternative duties assigned.

Benefits

Annual discretionary bonus up to 10%
Health, Dental, Vision Insurance - 90% employee coverage, 60% dependent coverage. Eligible Day 1.
Holiday allowance - 34 days of paid time off, including 20 days of accrued paid time off (PTO) and 12 paid company holidays. Paid time off also includes your Birthday, plus one additional day for Volunteer Efforts.
Retirement plan through Vanguard - 4% employer match
Wine allowance - $50 a month towards your Nakedwines.com Angel account
Personal Pathways - the Company will pay up to $500 annually towards personal development training related to your career interest
Company Share Plan

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