Senior Manager of Fulfillment Operations

L.L.Bean • Freeport, ME

1d • Onsite

About The Position

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive. Senior Manager, Fulfillment Operations Onsite | Freeport, Maine – Order Fulfillment Center L.L.Bean is seeking a Senior Manager of Fulfillment Operations to lead in a large-scale, high-volume distribution environment. This role delivers strong daily performance while building the next evolution of Fulfillment - safer, more flexible, more data-driven, and designed for continuous learning and innovation. This is an onsite leadership role, where presence and connection to the operation matter. Success comes from courageous, visible leadership - building trust on the floor, listening deeply, and using data and direct observation to make bold decisions, reinforce standards, and lead transformational change. This leader owns end-to-end inbound fulfillment operations, including receiving, case handling, quality, and returns, and leads a team of managers and supervisors accountable for Safety, Service, Quality, Cost, and People outcomes. We are looking for a transformational leader with deep, transferable experience leading at scale—someone who develops leaders, challenges the status quo, and innovates how work gets done to modernize operations and elevate the employee experience. What You’ll Do Lead a Large-Scale Operation with Bold Accountability Own fulfillment performance across multiple shifts and workstreams in a high-volume, high-complexity distribution environment - delivering results while building capability for what’s next. Provide consistent, visible leadership that stays close to the work, removes barriers, and models the standards and behaviors you expect. Set clear expectations, establish operating rhythms, and hold leaders accountable for safety, productivity, quality, engagement, and cost - while coaching leaders to think, decide, and act with ownership. Bring strong operating discipline from prior large-scale environments and pair it with the curiosity to challenge legacy practices, test new approaches, and scale what works. Talent Development Is the Strategy Develop strong managers and supervisors through coaching, feedback, and practical leadership systems that build both operational expertise and people leadership. Treat talent as the #1 lever for performance by strengthening succession, building bench strength, and creating clear development pathways and learning experiences at every level. Evolve organization design and leadership pipelines so the operation can scale, adapt, and sustain results - especially through peak periods and change. Drive ownership and decision-making deeper into the organization by building confidence, capability, and accountability - celebrating bold thinking and addressing performance gaps with clarity and respect. Plan for Scale, Peaks, and Change Lead workforce and capacity planning in partnership with Workforce Management, using forecasting, scenario planning, and operational data. Ensure the operation is positioned to flex with demand and perform through both steady-state and peak conditions. Partner cross-functionally to align labor, training, systems, and operational priorities ahead of peak execution. Innovate and Modernize Fulfillment Continuously assess workflows, applying experience from other large distribution environments to improve flow, accuracy, service, and ergonomics. Lead the adoption of new tools, systems, operating models - piloting, learning fast, and scaling innovations that improve performance, resilience, and employee experience. Identify systemic constraints and lead cross-functional problem solving to design scalable solutions that enable long-term growth - not just short-term fixes. Lead Continuous Improvement and Transformation Champion a practical, data-driven improvement mindset - setting a higher bar, surfacing hard truths early, and taking decisive action. Use metrics, insight, and observation to focus the organization on the few changes that will create the biggest step-change in performance and capability. Partner closely with Engineering, Facilities, IT, Quality, Inventory, HR, and other teams to deliver integrated solutions - and to influence enterprise-level decisions that unlock innovation and speed. Own Safety and Facility Health Lead a prevention-focused safety culture informed by experience operating large, physical distribution environments. Partner to improve equipment, layouts, and building conditions to support safe, efficient operations at scale. Contribute to long-term facility and network planning aligned to business strategy and volume profiles.

Requirements

• Bachelor’s degree required.
• 7+ years of progressive leadership experience in large, high-volume distribution, fulfillment, or manufacturing operations.
• Demonstrated success leading complex operations with multiple shifts, diverse workstreams, and significant peak-season demand.
• Experience transferring best practices from one large-scale operation to another while adapting to culture and context.
• Proven ability to lead through complexity and deliver results in fast-paced, high-expectation environments - balancing operational rigor with bold transformation.
• Exceptional people leader with a track record of developing leaders, building engagement, and creating accountability through clear expectations and courageous conversations.
• Skilled at leading change: aligning teams to a compelling vision, challenging current practices and converting strategy into sustained execution.

Responsibilities

• Lead a Large-Scale Operation with Bold Accountability
• Talent Development Is the Strategy
• Plan for Scale, Peaks, and Change
• Innovate and Modernize Fulfillment
• Lead Continuous Improvement and Transformation
• Own Safety and Facility Health

Benefits

• If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees