Fulfillment Operations Manager

CRAFTS GROUP LLC • Fort Worth, TX

2d • $65,000 - $75,000 • Onsite

About The Position

We are seeking a highly motivated, tenacious, and hands-on Fulfillment Operations Manager to lead daily fulfillment operations at our Texas-based distribution facility supporting multiple premier brands — including Berroco, Madelinetosh, and Jimmy Beans Wool.

This individual will own fulfillment operations end-to-end, lead a diverse team, and ensure the department runs efficiently, accurately, and at scale. The ideal candidate brings strong warehouse and fulfillment management experience, thrives in a fast-paced environment, and is equally comfortable on the floor as they are driving operational performance.

Bilingual candidates (English/Spanish) are strongly encouraged to apply.

Requirements

• 5+ years of management experience in fulfillment, warehouse, or distribution operations (required)
• Proven track record managing high-volume shipping operations and large teams
• Hands-on experience with NetSuite and Shopify; familiarity with ShipStation, Endicia, or similar platforms a plus
• Strong understanding of inventory management, order accuracy, and logistics workflows
• Demonstrated ability to lead, coach, and develop frontline employees
• Excellent attention to detail with strong organizational and follow-through skills
• Ability to work independently, take initiative, and make sound operational decisions
• Flexible availability, including willingness to work weekends when operational needs required
• Bilingual (English/Spanish) strongly preferred
• A self-driven leader who takes ownership and doesn't wait to be told what to do
• Someone equally comfortable on the floor as managing performance and metrics
• Thrives in fast-moving, dynamic environments and adapts quickly to change
• Holds themselves and their team to a high standard with professionalism and accountability
• Clear communicator who solves problems proactively and follows through every time
• Committed to building people up and developing a strong team culture

Nice To Haves

• NetSuite ERP Consultant Certification or SuiteFoundation Certification
• Experience in retail, e-commerce, or distribution industries
• Advanced SuiteScript 2.0/2.1 development experience
• Experience with warehouse management systems (WMS) and inventory management
• Knowledge of financial processes including revenue recognition, procurement, and financial reporting
• Project Management Professional (PMP) or similar certification
• Experience implementing NetSuite from scratch or leading major system migrations

Responsibilities

• Oversee all daily pulling, packing, and outbound shipping operations
• Ensure weekly shipping goals are met and department performance remains on track
• Monitor, audit, and actively reduce shipping costs while maintaining service standards
• Manage shipping supply inventory, vendor relationships, and procurement within budget
• Maintain accuracy and compliance across all outbound order workflows in Shopify and NetSuite
• Oversee carrier performance and troubleshoot shipping issues across integrated platforms including ShipStation and Endicia
• Maintain a strong, visible floor presence and lead by example daily
• Directly supervise fulfillment staff and provide clear direction, coaching, and performance feedback
• Foster a positive, accountable, and inclusive team culture
• Handle employee relations matters professionally; assist with documentation for corrective actions and escalations
• Promote and enforce a strong culture of safety, ensuring all employees follow established procedures and best practices
• Partner with HR and leadership on workforce planning, onboarding, and retention
• Motivate and develop employees, identifying growth opportunities within the operation
• Coordinate daily workflow across Fulfillment, Finishing, and Warehouse teams
• Ensure clear, proactive communication between departments to prevent bottlenecks
• Identify and resolve cross-functional issues quickly
• Support production scheduling and capacity planning in alignment with fulfillment demands
• Lead the development and documentation of SOPs, workflows, and operational standards
• Identify and implement process improvements that drive efficiency, accuracy, and cost savings
• Assist leadership in planning and executing operational projects and facility improvements
• Contribute to building scalable systems as the Texas operation grows

Benefits

• Eligibility for the company’s Bonus Plan
• Multiple medical, dental and vision plan options
• Healthcare Savings and Flexible Spending Accounts
• Company-paid life, short- and long-term disability benefits
• 401(k) Retirement Plan with employer match.
• Generous Paid Time Off, Parental Leave, and holiday pay policies.
• Employee Discounts as all Local Crafts companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed