Program Manager, Fulfillment Operations

SupplyHouse.com

2d•$82,000 - $103,000•Remote

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a Program Manager, Fulfillment Operations to join our corporate Operations Team. This individual will report into our Manager of Program Management and lead critical facility buildout and automation initiatives across SupplyHouse's fulfillment network. They will own end-to-end project execution for new FC launches, relocations, and automation system deployments, coordinating closely with Operations, IT, Finance, and external vendors to deliver on scope, schedule, and budget. If you have a strong background in warehouse operations, capital project management, or supply chain engineering and thrive in a highly cross-functional environment with significant ambiguity, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field
Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement
Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners

Nice To Haves

Direct on-site fulfillment or warehouse operations experience
Experience with greenfield facility buildouts or large-scale FC relocations
Familiarity with WES/WCS integration and automation vendor management
Experience with project management tools and methodologies (PMP, Agile, or equivalent)
Experience in e-commerce or distribution environment

Responsibilities

Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
Support continuous improvement initiatives across the fulfillment network in partnership with the CI team
Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions
Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program