Fulfillment Operations Manager

CRAFTS GROUP LLCFort Worth, TX
2d$65,000 - $75,000Onsite

About The Position

Local Crafts is looking for a hands-on Fulfillment Operations leader to run and scale fulfillment at our Texas distribution center, supporting brands like Berroco, Madelinetosh, and Jimmy Beans Wool. This is not a desk job. You’ll own day-to-day operations on the floor—leading the team, driving performance, and making sure orders move out accurately, efficiently, and on time.

Requirements

  • 5+ years leading warehouse, fulfillment, or DC operations
  • Experience managing high-volume shipping and large teams
  • A leader who is just as comfortable on the floor as in the metrics
  • Someone who takes ownership, solves problems fast, and drives results
  • Bilingual (English/Spanish) strongly preferred

Nice To Haves

  • NetSuite ERP or SuiteFoundation Certification
  • WMS and inventory management experience

Responsibilities

  • Leading daily fulfillment operations (pick, pack, ship)
  • Driving throughput, accuracy, and on-time shipping performance
  • Managing labor, workflow, and staffing efficiency
  • Controlling shipping costs and improving operational processes
  • Building a strong, accountable team culture
  • Ensuring a safe, compliant warehouse environment

Benefits

  • $65,000 to $75,000/year + bonus eligibility
  • Medical, dental, vision (company contributions)
  • 401(k) with match
  • Generous PTO + holidays + parental leave
  • Employee discounts
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