Operations Manager, Fulfillment

Frida•Jacksonville, FL

About The Position

Frida is seeking a driven and hands-on Operations Manager to support and execute our fulfillment strategy within our Jacksonville operations. Reporting to the Senior Director, North America Fulfillment, this role will lead day-to-day warehouse and 3PL operations, ensuring efficient, accurate, and cost-effective execution across receiving, inventory management, kitting, and shipping functions. The Operations Manager will be responsible for driving operational excellence, meeting KPIs, supporting budget adherence, and leading continuous improvement initiatives. This individual must be comfortable operating in a fast-paced, high-growth, entrepreneurial environment and possess strong leadership, analytical, and problem-solving capabilities.

Requirements

Bachelor’s degree in supply chain, Operations, Business, or related field preferred.
5+ years of domestic fulfillment or warehouse operations experience, preferably within a consumer goods or mass retail environment.
2–3+ years of supervisory or management experience.
Experience working with 3PL partners.
Strong understanding of warehouse operations, throughput management, and cost control.
Proficient in ERP systems (e.g., NetSuite) and WMS platforms (e.g., SCALE).
Strong analytical skills with the ability to interpret operational data and drive improvements.
Effective communicator with strong leadership presence.
Hands-on leader comfortable operating in a fast-paced environment with limited direction.

Responsibilities

Oversee daily 3PL and warehouse floor operations, including receiving, shipping, inventory control, space optimization, and kitting production.
Ensure operational KPIs are met, including on-time shipment, inventory accuracy, quality, throughput, and cost performance.
Monitor daily, weekly, and monthly volume forecasts and align labor planning and capacity to meet demand.
Support the Sr. Director of North American Fulfillment in managing 3PL performance against SLAs and contractual obligations.
Identify and escalate risks to service levels, capacity, or cost performance.
Support inventory management across the network, including cycle counts, reconciliation, and root cause analysis of discrepancies.
Manage throughput capacity, overtime usage, and labor planning to meet service and cost objectives.
Partner with internal planning teams to ensure fulfillment and kitting operations meet projected demand.
Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies.
Analyze operational data to identify inefficiencies and recommend cost-saving opportunities.
Optimize material handling equipment usage and warehouse layout to improve productivity.
Assist in implementation and adoption of new fulfillment technologies and systems.
Ensure warehouse operations comply with all relevant company and regulatory requirements, including health & safety, environmental, FDA, OTC, dangerous goods, and import/export standards.
Maintain strong quality control processes across inbound, storage, and outbound operations.
Partner cross-functionally with Sales, Order Management, Product Development, Customer Service, and IT to resolve operational issues and improve customer experience.
Provide reporting, analysis, and insights to leadership to support data-driven decision-making.
Support execution of strategic initiatives led by the Director of Fulfillment.
Lead, coach, and develop warehouse and 3PL-facing team members.
Set clear performance expectations and foster accountability.
Promote a high-performance, safety-first culture within operations.
Drive employee engagement and professional development within the team.

Benefits

Robust health benefits including:
Comprehensive medical, vision, and dental plans
Employer paid life insurance
Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability
FSA & HSA
401k matching up to 4% with immediate vesting.
Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
Flexible paid pregnancy and parental leave.
Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
Dog friendly office - feel free to bring your best buddy with you to work!
Learning & development opportunities for professional and personal growth
Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
Exclusive employee product discounts.