3PL Client Success Senior Manager

Galderma•Boston, MA

3d•$125,000 - $175,000

About The Position

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Summary: The 3PL Client Success Senior Manager ensures compliant and effective distribution processes, costs, and performance across the 3PL Distribution Network for the Prescription business. Primary areas of focus are 3PL performance through KPI and supplier relationship management, as well as proposing and leading projects & continuous improvement initiatives to ensure 3PL operations run free of interruptions. The 3PL CSSM serves as the specialty‑focused operational lead within the Trade & Distribution team—providing subject‑matter expertise that bridges logistics, customer experience, and specialty pharmacy operations. The 3PL Client Success Senior Manager requires a strong understanding of distribution capabilities, serialization requirements, DC inventory management and leads through open collaboration with cross-functional teams. This role ensures day‑to‑day execution aligns with the needs of specialty customers, internal stakeholders, and our broader distribution strategy. The CSSM drives performance excellence, supports process optimization, and acts as a key connector between Supply Chain, Trade, and the 3PL to ensure seamless specialty order fulfillment.

Requirements

Bachelor’s degree in business, Supply Chain, Operations, Logistics, or related field.
5+ years of experience in pharmaceutical logistics, distribution, trade operations, supply chain, or 3PL account management.
Strong understanding of pharmaceutical distribution, specialty pharmacy operations, and regulatory requirements (e.g., DSCSA, GDP).
Demonstrated success managing vendor performance or serving as primary operational liaison with external partners.
Strong analytical, communication, and problem‑solving skills; ability to work cross‑functionally and influence without authority.

Nice To Haves

Experience supporting or managing 3PL operations in a specialty or limited distribution product environment.
Familiarity with cold‑chain logistics, specialty networks, or high‑touch distribution models.
APICS / ASCM Certification in Supply Chain Management or other professional designation
Core Competencies
Relationship & Vendor Partnership Management
Operational Excellence & Quality Mindset
Data & Insights-Driven Decision Making
Cross-Functional Collaboration & Influence
Customer Experience Orientation
Problem Solving & Root Cause Analysis
Adaptability & Continuous Improvement

Responsibilities

Act as the primary Trade & Distribution liaison to the prescription 3PL partners, ensuring customer requirements are clearly understood and consistently met.
Daily monitoring of 3PL systems and reporting, as well as close communication with the 3PL to ensure high-level performance and customer satisfaction are maintained; Ability to identify potential service disruptions and triage / escalate as appropriate.
Responsible for regular business review meetings with the 3PL to ensure alignment of service expectations and performance to SLA – identifying gaps and opportunities for improvement
Understands different and complex Specialty Pharmacy specific requirements; labeling, picking, lot number control and product dating requirements. Designing new processes and aligning existing processes to satisfy such needs
Manages the contractual relationship between our company and our warehouse partners for prescription goods, as well as samples. Includes warehouse costs related to network, contract negotiations with suppliers and associated contracts and volume commitments.
Responsible for monthly cost follow-ups to stakeholders and providing trends to leadership, as well as identifying savings. Able to project out capacity utilization and distribution needs using business plans and growth targets.
Ability to successfully present business cases for process and system needs, enhancements and upgrades, to all levels of management with clearly documented benefits, risks, and resource requirements, to ensure smooth functioning of critical tasks.
Drive continuous improvement through ongoing process review, engagement and partnering with stakeholders to establish best practices that reduce cost of operation, improve service level, capacity, productivity, and quality.
Responsible for inventory accuracy in a pharmaceutical warehouse network with the objective of serving the customer in a compliant and sustainable way, through robust processes and governance for DSCSA, daily reconciliation, and KPI reporting.
Maintains oversight of key processes; returned goods processing according to company guidelines and procedures; receiving, pick line set-up, order accuracy, inventory accuracy, and all matters pertaining to product tracking/ tracing regulations (including DSCSA).