Operations Manager/Dispatcher

Foundation Building Materials•Tye, TX

4d•Hybrid

About The Position

At Foundation Building Materials (FBM), the Operations & Dispatch Manager plays a critical role in ensuring smooth, efficient, and safe branch operations. This hybrid leadership role combines key responsibilities of branch operations management with hands-on dispatch and logistics oversight to maximize service quality, profitability, and daily workflow efficiency. If you're a hands-on leader who thrives in a fast-paced environment, this is your opportunity to grow with a company that values hard work and dedication.

Requirements

Bachelor’s degree in Management or a related field, or equivalent experience
Minimum of 2+ years of management or leadership experience
Strong written and verbal communication skills; bilingual (Spanish) preferred
Strong computer and data-entry skills
Ability to read maps and provide clear driving directions
Strong organizational skills and ability to manage fast-paced scheduling demands
Demonstrated leadership abilities with a proactive mindset
Effective interpersonal skills with customers, peers, and drivers
Ability to work independently with limited oversight

Nice To Haves

Building materials product knowledge strongly preferred

Responsibilities

Direct and coordinate overall operations to ensure maximum efficiency and cost-effectiveness
Plan, develop, and implement operational policies across warehousing, transportation, and customer service
Design and manage a central dispatch system to improve logistics and workflow
Implement operational changes and continuous improvement initiatives
Monitor and manage operating budgets for warehouse, manufacturing, and transportation functions
Schedule and dispatch delivery crews in a safe and efficient manner to maximize productivity and profitability
Maintain accurate communication of all delivery orders with warehouse and delivery teams
Utilize and maintain DOT-compliant dispatch systems
Confirm addresses, materials, stocking conditions, and delivery requirements prior to dispatch
Provide direction to drivers when logistical or customer service issues arise
Manage material accuracy and verification for each delivery while monitoring labor cost efficiency
Maintain communication with customers before, during, and after deliveries
Develop and maintain strong relationships with new and existing customers
Communicate delivery status updates to customers, sales teams, and management
Escalate customer or delivery concerns to the Branch Manager as needed
Leverage technology to improve operational efficiency and dispatch accuracy
Maintain proficiency with Microsoft Office and internal dispatch systems
Support implementation of new tools to enhance delivery accuracy and service quality
Ensure trucking operations comply with DOT requirements
Follow OSHA regulations and company safety standards
Oversee warehouse conditions, equipment, cleanliness, and storage efficiency
Coordinate with purchasing and receiving teams to ensure accurate and timely material arrivals
Maintain communication with vendors regarding missing materials, backorders, or delivery challenges
Maintain confidentiality of pricing, customer data, financial reports, and proprietary methods
Perform other duties as assigned to support branch and corporate objectives