Operations Assistant / Dispatcher

MedPro Disposal•Naperville, IL

1d•Onsite

About The Position

MedPro Disposal, a leading B2B healthcare services provider, offers an exciting opportunity to join our dynamic team in Naperville, IL, as an Operations Assistant & Dispatcher. This role is crucial for the efficient and effective daily operations of the business, involving collaboration with the Director of Operations and interaction with various internal and external stakeholders to ensure smooth service delivery. The company is rapidly expanding and offers significant growth potential, ongoing training, a collaborative culture, and a clear career development path. MedPro Disposal provides essential healthcare compliance services to over 40,000 clients nationwide.

Requirements

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Minimum of 2 years of experience driving trucks or commercial vans with a clean driving record.
Commitment to maintaining a professional, yet casual, appearance.
Availability to work a 5-day shift, including Saturdays on an as-needed basis.
Ability to lift a minimum of 50 lbs.
Must successfully pass pre-employment screening.
At least 1 year of experience in route dispatch and/or warehouse operations is preferred.
Strong verbal and written communication skills with the ability to interact professionally and effectively with diverse audiences.
Outstanding attention to detail to ensure accuracy in all tasks and adherence to policies.
Ability to thrive and effectively manage tasks in a fast-paced and dynamic work environment.

Nice To Haves

Previous experience in a business work environment is highly valued.
Familiarity with healthcare services or related industry practices is a plus.

Responsibilities

Work directly with the Director of Operations to support and optimize daily business operations.
Manage the end-to-end fulfillment process for the mailback program, coordinating with a 3PL provider, handling fulfillment, tracking shipments, resolving issues, and generating reports.
Ensure adherence to company policies and procedures by route drivers.
Manage the routing and dispatching of local operations to maximize efficiency and accuracy.
Serve as the primary point of contact for route drivers, providing guidance, support, and fostering improved performance and efficiency.
Assist in the seamless setup of new customers and maintain clear and professional communication with vendors.
Respond promptly to customer and vendor inquiries via phone and email.
Operate a company vehicle safely and compliantly to pick up medical waste from customer locations when required.