Dispatcher/Operations Assistant

Unconquerable Security Solutions•Chicago, IL

6d•Onsite

About The Position

USS Security Solutions is seeking a highly organized and detail-oriented Dispatcher / Operations Assistant to support our centralized command operations. This role serves as the communication and coordination hub for multiple security sites, ensuring officers are supported in real time and operations run efficiently. The ideal candidate thrives in a fast-paced environment, can manage multiple systems simultaneously, and communicates clearly under pressure.

Requirements

High school diploma or equivalent
Strong communication skills (verbal and written)
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills (Microsoft Office, web-based systems)
High level of reliability and attention to detail
Strong situational awareness and decision-making skills
Professional communication and composure under pressure
Dependability and accountability
Ability to follow structured processes and procedures

Nice To Haves

Prior experience in dispatch, security, call center, or operations support
Familiarity with radio communication systems
Experience with incident reporting or workforce management systems
Background in security or emergency response environments

Responsibilities

Monitor and manage radio and phone communications with field officers
Conduct routine check-ins and maintain consistent contact across all assigned sites
Dispatch officers to incidents, service requests, and patrol assignments
Escalate urgent issues to supervisors or emergency services when necessary
Monitor surveillance systems, alarms, and access control platforms
Identify and report unusual or suspicious activity
Receive incoming calls and accurately document incidents
Enter detailed reports into digital reporting systems
Assist with shift coordination and coverage adjustments
Support supervisors with real-time operational needs
Track officer activity and site coverage
Maintain accurate logs and records of daily operations
Maintain dispatch logs, incident reports, and communication records
Ensure accuracy across reporting and timekeeping systems
Assist in generating operational reports as needed