Park Operations Dispatcher

Sea WorldTampa, FL
Onsite

About The Position

This role is a key position in helping to deliver a memorable and positive experience for guests at a water park. The ideal candidate is passionate, positive, and hard-working.

Requirements

  • Must be at least 16 years old.
  • Work or educational experience using radio and phone equipment, including appropriate radio etiquette.
  • Must have a working knowledge of the English language with excellent verbal and written communication skills.
  • Must have working knowledge of Microsoft Office Applications to include Word, Excel and Outlook & have the aptitude to learn additional internal software programs.
  • Must be able to sit for long periods of time.
  • Ability to work in high stress conditions and maintain composure in both presence and communication.

Nice To Haves

  • Previous dispatch experience preferred.

Responsibilities

  • Answer incoming team member calls and communicate any absent or tardy team members to appropriate leadership.
  • Assist in identifying “day of” staffing deficiencies and assist in identifying available team members either via calling team members in or redeploying.
  • Monitor and respond to radio and phone inquiries from park personnel.
  • Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
  • Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
  • Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
  • Monitor weather and alert areas as needed for wind speed/ lightning detection.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
  • Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards.
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Benefits

  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways
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