Park Operations Dispatcher

Sea World•Tampa, FL

1d•Onsite

About The Position

This role is a key position in helping to deliver a memorable and positive experience for guests at a water park. The ideal candidate is passionate, positive, and hard-working.

Requirements

Must be at least 16 years old.
Work or educational experience using radio and phone equipment, including appropriate radio etiquette.
Must have a working knowledge of the English language with excellent verbal and written communication skills.
Must have working knowledge of Microsoft Office Applications to include Word, Excel and Outlook & have the aptitude to learn additional internal software programs.
Must be able to sit for long periods of time.
Ability to work in high stress conditions and maintain composure in both presence and communication.

Nice To Haves

Previous dispatch experience preferred.

Responsibilities

Answer incoming team member calls and communicate any absent or tardy team members to appropriate leadership.
Assist in identifying “day of” staffing deficiencies and assist in identifying available team members either via calling team members in or redeploying.
Monitor and respond to radio and phone inquiries from park personnel.
Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
Monitor weather and alert areas as needed for wind speed/ lightning detection.
Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards.
Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.