Security Operations Dispatcher

Blueline Security Services•Lanham, MD

3d•Onsite

About The Position

Blueline Security Services, LLC is seeking a highly organized and dependable Security Operations Dispatcher to join our operations team. This is a fast-paced position that serves as the communication hub between our clients, security officers, and leadership team. The Security Operations Dispatcher is responsible for monitoring daily operations, handling a high volume of incoming calls, coordinating staffing needs, ensuring officers arrive on time and remain on post, and supporting the leadership team with operational functions. The ideal candidate is detail-oriented, professional, and capable of multitasking in a demanding environment. Candidates must be willing and available to work weekends and holidays as operational needs require.

Requirements

High school diploma or equivalent required.
Strong communication and customer service skills.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Proficient with computers, email, and Microsoft Office applications.
Valid driver's license with a clean driving record required.
Ability to maintain confidentiality and professionalism.

Nice To Haves

Previous dispatching, scheduling, security, customer service, or operations experience preferred.
Security industry experience.
Dispatching or scheduling experience.
Bilingual English/Spanish. Spanish-speaking candidates may be eligible for additional compensation based on proficiency and business needs.

Responsibilities

Handle a high volume of incoming and outgoing calls from clients and security personnel.
Monitor officer attendance and ensure all shifts are staffed and covered.
Verify officers are on time and properly assigned to their posts.
Read, review, and distribute incident reports and daily activity reports.
Assist with scheduling, call-offs, and emergency staffing needs.
Conduct site checks and field visits as directed by management.
Support the leadership team with daily operational tasks.
Maintain accurate records and documentation.
Communicate professionally with clients, officers, and management.
Assist in filling open shifts and coordinating coverage.
Monitor company email and dispatch systems.