Security Operations Dispatcher

GardaWorld•Dieppe, NB

11d•CA$19 - CA$21•Onsite

About The Position

Ready to suit up as a Security Operations Dispatcher? If you’re looking for a role with real responsibility and impact, this opportunity is for you. As a Security Operations Dispatcher, you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations. We’re growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.

Requirements

Canadian citizenship or permanent resident status.
Canadian high school diploma or equivalent.
Clear criminal record and valid security licence.
Typing speed of at least 40 words per minute.
Fluently bilingual French and English spoken, advanced writing in English required (no writing in French required).
Willingness to work shifts, including nights, weekends, and holidays.
Knowledgeable in Microsoft 365 suit.
Ability to take calls and communicate effectively.

Responsibilities

The dispatcher is the first line for service requests.
The dispatcher is responsible for answering calls, logging the request, dispatching available guards and confirming the service with the client.
Answering calls for service
Create service tickets
Scheduling employees
Dispatching of guards by phone
Documenting all call related information
Provide support to guards and customers
Complete various administrative duties
Email managers to escalate situations or concerns
Other tasks assigned by coordinator, operations or Account Manager, as needed.