Operations - Night Dispatcher

TCI Transportation•Phoenix, AZ

1d•Onsite

About The Position

When others clock out, you take control. As a Night Dispatcher at TCI, you are the command center for overnight operations—ensuring deliveries stay on track, drivers stay safe, and customers stay satisfied. You’ll make real-time decisions that directly impact performance, profitability, and service. If you thrive in fast-paced environments, enjoy problem-solving, and want a role where your decisions matter every night, this is it.

Requirements

Experience in dispatch, logistics, transportation, or operations
Strong decision-making skills and ability to work independently overnight
Excellent communication skills—both written and verbal
Strong attention to detail and ability to multitask in a fast-paced environment
Comfort with technology, systems, and digital tools (Office 365, dispatch software, etc.)
High level of accountability, professionalism, and integrity
Ability to respond to calls, texts, and emails, including occasional emergencies

Nice To Haves

You stay calm under pressure and solve problems quickly
You think ahead—not just react
You hold yourself and others accountable
You’re committed to safety, service, and results

Responsibilities

Oversee assigned regions to ensure on-time delivery and service excellence
Monitor loads, routes, and driver activity to keep operations running smoothly
Book hotels and support drivers with overnight logistics
Work closely with Driver Managers, Transportation Managers, and customers
Maintain strong communication across all levels—from drivers to executive leadership
Act as a key point of contact for overnight operations and issue resolution
Ensure adherence to safety policies and procedures
Monitor and enforce DOT, FMCSA, and local regulations
Promote a culture of safety and accountability across all operations
Utilize and promote TCI systems including: Samsara (DriveCam & ELD), McLeod (load management & billing readiness), Tenstreet (driver recruiting tools), Customer portals
Ensure loads are updated in real time to support accurate billing and reporting
Help meet or exceed customer performance targets
Identify opportunities to improve communication, efficiency, and service quality