Operations Dispatcher

Loomis•Moonachie, NJ

1d•Onsite

About The Position

Ensure quality customer service and accountability of items keyed into the computer system. Position duties include handling customer calls into the branch, communication with all routes, ATM combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information daily, and maintaining branch reports. This role operates in a climate-controlled office environment and requires extended time sitting at a desk, opening doors to the building, answering company phone lines, operating a computer, and monitoring vehicle radios. A company uniform is provided.

Requirements

Ability to work well individually as well as being a team player with a positive attitude.
Ability to identify and maintain confidential matters in all aspects of the business.
Courteous and professional communications skills.
Demonstrate good work ethics in a professional manner to fellow employees and customers.
Follow verbal and written instructions.
Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
Data entry skills.
Unrestricted wrist, hand and finger dexterity.
Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push and pull.
Accuracy and speed sufficient to meet the company policy for debriefing.
High school graduate or equivalent.

Responsibilities

Controlling access to the building and grounds, allowing access under branch policy.
Handle incoming customer calls concerning routing specials, on-demand service, and no pickups.
Resolve customer issues.
Generate ETA to Ops Report.
Communication with all routes.
Maintain Dispatcher's Log: Logging hourly calls into the report log system, including over the payment liability, route problems/concerns, and suspicious activity.
Create holiday routes and maintain requests from customers and national accounts.
Send out safety/security messages.
Coordinate any special services to routes and make supervisors aware.
Coordinate variable account pick-ups and delivers.
Maintain Daily ATM Combos list.
Assist Messengers with force balances on ATMs and any related ATM issues.
Perform any other duties or special projects as deemed necessary by Management Staff.