Operations Manager - Catering Services

Enterprise Mangement Solutions Inc • Baltimore, MD

4d • $55,000 - $65,000 • Onsite

About The Position

The General Manager - Catering Operations manages the day-to-day operations of The Charmed Table’s food service, catering, delivery, DoorDash, and meal program activities, ensuring that services are executed accurately, safely, profitably, and consistently. The role coordinates staffing, production, delivery, customer needs, inventory, and operational systems; oversees catering and event execution and recurring meal deliveries; and maintains menu, recipe, portion, packaging, presentation, and customer-service standards.

The position is accountable for staff scheduling, supervision, productivity, appearance, and accountability, including assigning work to the Catering Lead Cook and Inventory & Systems Cook. It manages labor and food costs, waste, purchasing documentation, receipts, inventory accuracy, vendor controls, recipe costing, production planning, and performance reporting. The role enforces HACCP, food handling, sanitation, and temperature-control requirements, prepares for inspections and audits, resolves or escalates issues, and provides weekly performance reporting and corrective actions to leadership. It also coordinates with outsourced administrative and marketing support on matters such as invoicing, finance, HR, promotions, menu updates, and customer follow-through.

The position is employed by Enterprise Management Solutions LLC, the employer of record and staffing provider, and is assigned to work at and support The Charmed Table. It is a non-exempt, hourly, full-time W-2 role, scheduled Monday through Friday, 8:00 AM–5:00 PM (40 hours per week), with adjustments based on business needs. Travel is anticipated 15% of the time. Evening, weekend, holiday, and event-based work may be required as needed. Compensation is $55,000–$65,000 annually, commensurate with experience, qualifications, and demonstrated performance; discretionary incentive compensation may also be available. The work takes place in kitchens and food-production environments, delivery coordination areas, event sites, and customer facilities, including group homes and institutional locations. The role involves prolonged standing and walking, lifting or moving up to 40 pounds, bending, reaching, and working in hot, cold, fast-paced, and time-sensitive environments.

Requirements

• Minimum 4–6 years of experience in catering, restaurant, institutional food service, hospitality operations, or related food-service management.
• Prior experience supervising staff and managing daily operations.
• Experience managing catering operations or recurring meal-delivery programs.
• Experience managing DoorDash, direct delivery, or third-party delivery platforms.
• Experience with recipe costing, inventory management, menu costing, or food-cost controls.
• Experience coordinating with outsourced HR, marketing, bookkeeping, or invoicing support.
• Experience improving profitability, reducing waste, or implementing operational systems.
• Experience working with group homes, institutional customers, corporate clients, or recurring food-service contracts.
• Experience using Microsoft Office, Google Workspace, POS systems, delivery platforms, inventory tools, or other operational systems.
• Working knowledge of food-safety standards, sanitation, and temperature control.
• Ability to work evenings, weekends, holidays, and event-based schedules as needed.
• Bachelor’s degree in Business, Hospitality Management, Food Service Management, Operations Management, or a related field.
• Ability to obtain within 30 days: ServSafe Manager Certification, ServSafe Food Handler Certificate, and Servsafe Alcohol and Drug certification.

Responsibilities

• Coordinate and supervise daily food-service operations, aligning staffing, production, delivery, customer needs, inventory, and systems.
• Review daily orders, production needs, delivery requirements, and staffing coverage; assign responsibilities to the Catering Lead Cook and Inventory & Systems Cook.
• Monitor workflow, complete and enforce operational checklists and production plans, address controllable problems, and communicate significant issues to leadership.
• Oversee the full catering and event lifecycle, including order confirmation, production planning, staffing, packaging, delivery, setup, breakdown, post-event review, and communication of completion details for invoicing or finance support.
• Ensure catering food follows approved menus, recipes, portion sizes, and presentation standards and is accurately labeled, packaged, and transported.
• Manage recurring group-home, institutional, and contracted meal deliveries, including schedules, menu postings, approved substitutions, portioning, labeling, packaging, delivery condition, and related records.
• Address customer complaints and service concerns promptly and maintain records of delivery issues and resolutions.
• Maintain accurate DoorDash, direct-delivery, and third-party platform menus; monitor order flow, packaging, ratings, complaints, and performance; recommend changes to low-margin or high-error items; and coordinate menu updates and promotions with marketing support.
• Maintain menu consistency, recipe compliance, portion control, food presentation, and documentation of shortages, substitutions, and approved menu changes.
• Monitor labor and food costs, waste, purchases, receipts, expenses, and event and delivery profitability; identify cost problems and recommend or implement corrective actions and operational improvements.
• Oversee inventory counts, receiving logs, stock rotation, vendor delivery accuracy, stock levels, purchasing needs, and documentation of vendor issues.
• Implement and maintain recipe costing, inventory tracking, production planning tools, checklists, operational data, dashboards, and reporting; train staff on required systems and enforce their use.
• Enforce HACCP and food-safety procedures, temperature logging and safe delivery temperatures, sanitation, and proper food handling; prepare for inspections and audits and correct safety deficiencies immediately.
• Submit weekly KPI reports to leadership and implement corrective actions in a timely manner.
• Collaborate with outsourced administrative partners and leadership to support operational accuracy, customer follow-through, billing, HR coordination, and marketing execution.
• Supervise staff, set expectations, monitor performance, and hold employees accountable.

Benefits

• Eligible for standard W-2 employee benefits, subject to the terms and conditions of applicable plans.
• Discretionary incentive compensation may include a performance bonus, profit participation, or growth-based incentives, subject to company approval and applicable performance and financial conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager