OPERATIONS MANAGER C-SES - 64001518

State of Florida

1d • Onsite

About The Position

This is a highly responsible position reporting directly to the Division Director, with a focus on the oversight and strategic management of the Health Care Innovation (HCI) Program and multiple advisory councils within the Division of Public Health Statistics and Performance Management (PHSPM). The incumbent serves as the lead for the HCI Program established under Section 381.4015, Florida Statutes, which includes administering the statewide Health Care Innovation Council and directing the $50 million revolving loan program designed to finance scalable health care innovations. This position ensures statutory compliance, supervises council operations, and provides leadership for event planning, stakeholder engagement, and program implementation to advance innovative solutions that improve health care delivery and access across Florida.
This position spends more than 50% of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees; planning and directing work, and establishing operating procedures and quality controls. The incumbent has authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules to ensure proper coverage, and complete time sheets.
The incumbent is responsible for leadership, coordination, and oversight of the HCI Program, including the revolving loan program and Council operations. Duties include supervising the development and execution of application and eligibility processes; directing due diligence and analysis; coordinating Council review; and ensuring compliance with statutory requirements under Section 381.4015, Florida Statutes. The incumbent will oversee Council operations and event planning, ensuring statutory public meeting requirements are met for the HCI Council, the Rare Disease Advisory Council and the Drug Policy Advisory Council. Responsibilities include supervising staff who coordinate agendas, public notices, meeting packets, minutes, travel, audio/visual and hybrid participation (e.g., Microsoft Teams), and post-meeting actions for standing and ad hoc councils, including the Health Care Innovation Council.
The incumbent will engage and build partnerships with other state agencies and statewide economic and small business entities to advance health care innovation and facilitate implementation. This includes working with external stakeholders such as, but not limited to, SelectFlorida, FloridaCommerce, and the Small Business Development Center Network (SDBC) to align health care innovation priorities with statewide economic development and small business initiatives.
The position requires strong analytical and research skills to remain current on emerging technologies, workforce pathways, care delivery models, and interoperability considerations relevant to health care innovation. The incumbent will direct the compilation and analysis of data to evaluate outcomes, document activities, and provide references for decision-making; prepare and present professional materials to leadership, councils, and stakeholders (e.g., annual reports, policy briefs, dashboards, and research summaries); and coordinate communications and technical assistance to applicants and partners.

Requirements

• Judgement and Decision-making: Weighing the relative costs and benefits of a potential action
• Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job
• Speaking: Talking to others to effectively convey information
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience
• Active Listening: Listening to what other people are saying and asking questions as appropriate
• Problem Identification: Identifying the nature of problems
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Idea Evaluation: Evaluating the likely success of an idea in relation to the demands of the situation
• Servant Leadership: Leading through empowerment, accountability, and with emotional intelligence
• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
• Knowledge and skill in the use of Microsoft Office applications (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint, etc.)
• Four years of professional experience in program management, policy administration, health care systems, public health, or a related field.
• Three years of supervisory experience, including responsibility for directing staff, evaluating performance, and overseeing daily operations.
• Three years of experience managing complex programs or initiatives requiring coordination across multiple stakeholders, agencies, or advisory bodies.
• Three years of experience interpreting and applying statutes, regulations, or program requirements.
• Three years of experience preparing professional reports, presentations, or briefing materials for leadership or external stakeholders.
• Three years of experience planning, coordinating, or supporting public meetings, councils, boards, or similar bodies.
• Three years of experience analyzing data, evaluating program outcomes, or conducting research to support decision‑making.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bachelor’s degree from an accredited college or university in public health, public administration, business administration, health policy, health services research, economics, or a related field.
• Experience with state government operations or statewide program implementation.
• Experience working with economic development organizations, small business networks, or statewide partnership initiatives.
• Experience in health care innovation, technology, workforce development, or care delivery transformation.
• Experience overseeing grant, loan, or funding programs, including application review, due diligence, and compliance monitoring.

Responsibilities

• Oversight and strategic management of the Health Care Innovation (HCI) Program and multiple advisory councils.
• Administering the statewide Health Care Innovation Council and directing the $50 million revolving loan program.
• Ensuring statutory compliance, supervising council operations, and providing leadership for event planning, stakeholder engagement, and program implementation.
• Supervising staff, including communicating with, motivating, training, and evaluating employees; planning and directing work; and establishing operating procedures and quality controls.
• Developing performance expectations, meeting with staff regularly to discuss performance, completing performance reviews, maintaining schedules, and completing time sheets.
• Supervising the development and execution of application and eligibility processes for the revolving loan program.
• Directing due diligence and analysis for the revolving loan program.
• Coordinating Council review and ensuring compliance with statutory requirements.
• Overseeing Council operations and event planning, ensuring statutory public meeting requirements are met.
• Supervising staff who coordinate agendas, public notices, meeting packets, minutes, travel, and participation for councils.
• Engaging and building partnerships with other state agencies and statewide economic and small business entities.
• Directing the compilation and analysis of data to evaluate outcomes, document activities, and provide references for decision-making.
• Preparing and presenting professional materials to leadership, councils, and stakeholders.
• Coordinating communications and technical assistance to applicants and partners.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree