INVESTIGATION MANAGER - SES - 43001712

State of Florida•Tampa, FL

1d•Onsite

About The Position

This is a highly responsible position that is a supervisory role within the Division of Funeral, Cemetery, and Consumer Services, Bureau of Financial Services. The incumbent directly supervises the Division’s field staff who are primarily responsible for conducting investigations. The role involves coordinating with other supervisors on assignments, developing and executing inspection, examination, and investigation plans, and reviewing staff work for accuracy and compliance. Key responsibilities include recruiting, hiring, training, and motivating staff, as well as handling administrative and supervisory duties. The manager will use inductive and deductive reasoning for complex cases, conduct interviews and testimony, and ensure regulatory compliance with Chapter 497, F.S. and Chapter 69K, F.A.C. The incumbent is also a member of DFS’ Disaster Response Team and may be required to perform duties and travel in support of disaster relief efforts on short notice.

Requirements

Three (3) years of management experience involving investigations or three (3) years’ investigative experience
Experience in conducting investigations, examinations, and/or inspections or in reviewing and analyzing reports, financial statements, documents and/or operating procedures
Experience answering questions and inquiries from the public, licensees, or regulated institutions relative to requirements established by statutes and/or rules
A valid driver’s license
Knowledge of the techniques utilized in conducting investigations, examinations, and/or inspections
Knowledge of program planning and evaluation techniques
Knowledge of basic accounting or auditing principles
Knowledge of financial data analysis
Knowledge of the methods of compiling and analyzing data
Knowledge of monitoring techniques
Knowledge of basic mathematics
Knowledge of Chapter 497
Knowledge of the principles and techniques of effective verbal and written communication
Knowledge of the principles, methods and techniques of training or instruction
Ability to supervise people
Ability to review work for accuracy and quality of content
Ability to assess employee work performance
Ability to review, analyze and evaluate data
Ability to examine financial records
Ability to understand and apply laws, rules, regulations, policies and procedures
Ability to conduct research and prepare reports
Ability to probe and obtain critical facts
Ability to utilize problem solving techniques
Ability to plan, organize and coordinate work assignments
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with others
Ability to recognize the validity, authenticity and propriety of accounting and operating records
Ability to operate a computer and be knowledgeable in the use of various spreadsheets and word processing software
Good written and verbal communication skills
Willingness to travel out of town overnight, frequently for more than one night (approximately 50-75% of this job will require travel)
Willingness to work extended hours and weekends if needed
Ability to pass a security background check, including fingerprint as a condition of employment

Nice To Haves

Three (3) years of experience conducting onsite and other inspections, investigations, financial audits and/or examinations
Two (2) years of supervisory experience, supervising two (2) or more employees

Responsibilities

Directly supervise the Division’s field staff who are primarily responsible for conducting investigations
Coordinate with other supervisors of field staff regarding assignment of inspections, examinations and/or investigations
Develop sound inspection, examination, and/or investigation plans and execute same
Review field staff work product for accuracy, sufficiency, and compliance with DFS policies and procedures
Recruit, hire, train, and motivate staff
Use inductive and deductive reasoning in the review of complex inspections, examinations and/or investigations
Handle various administrative and supervisory duties as related to assigned staff
Conduct interviews and testimony on an at-need basis
Understand and apply laws, rules, regulations, policies and procedures pursuant to chapter 497, F.S and chapter 69K, F.A.C.
Supervise assigned subordinates to make sure all regulatory compliance inspections, examinations and/or investigations are appropriately conducted
Supervise direct reports including motivating, training, providing guidance and direction
Develop expectations and meet with staff regularly to discuss performance, complete performance reviews and perform disciplinary action if needed
Maintain vacation and work schedules to ensure proper coverage and complete timesheets
Ensure all staff complete required training and are offered additional training
Review and track reports and files received from field staff, for determination of appropriate disposition (e.g., return for further work; closure without action; notice of non-compliance; issuance of citation; or referral to the Office of the General Counsel)
Review trust accounts/reconciliations when applicable, to determine if preneed trust accounts or cemetery care and maintenance trust accounts are sufficiently funded
Assist in preparing files/cases for forwarding to the Office of the General Counsel as necessary and identify for the Director’s and/or Assistant Director's consideration apparent or possible substantive and procedural deficiencies in such files/cases
Implement needed remedial action concerning deficiencies in such files/cases
Prepare various reports related to Division actions, including but not limited to dashboard reports
Assist in coordinating, planning, and organizing settlement negotiations, evidentiary hearings and administrative hearings on matters involving licensees; participate substantively in such proceedings
Assist in the preparation of notice of non-compliance and citations
Participate in probable cause panel meetings and make presentations at those meetings
Work with Division staff responsible for Preneed Consumer Protection Trust Fund (CPTF) claims to identify potentially needed investigations regarding CPTF claims, or defunct or non-renewing preneed sellers
Manage and supervise a wide range of functions and work production of the field staff
Assist with monitoring the Division’s goals, strategies, procedures, tactics and production schedules
Communicate effectively with all staff
Assist in implementing Division management decisions as to the prioritization and use of field staff and other resources
Brief Division management regarding same, with such urgency as is appropriate to the nature of the information
Oversee and coordinate Division training programs for investigations and assist in the inspection, examination, and other training of Division staff
Assist in the development of policies and procedures to be utilized for training purposes of Division staff
Provide Division management with recommendations as to needed or advisable training
Implement training as approved by Division management
Prepare reports concerning training, as advisable or required by management, and make presentations at Board or industry association meetings as requested
Perform related duties and responsibilities as required
Perform duties and necessary attendant travel in support of disaster relief efforts as a member of DFS’ Disaster Response Team