Operations Manager, Bookkeeping

Layer • San Francisco, CA

2d

About The Position

Layer is building accounting software and bookkeeping services that operate within the software tools small and medium-sized businesses already use. The Bookkeeping Operations Manager will help scale Layer’s automated bookkeeping service, which serves close to a thousand SMBs, toward serving tens of thousands. This hands-on role is responsible for keeping day-to-day bookkeeping operations running smoothly and building the processes and systems needed to operate at greater scale. The manager will work with operations, bookkeeping, partnerships, and engineering teams to improve execution, remove bottlenecks, and increase team effectiveness. The role also manages Layer’s Philippines-based bookkeeping team.

Requirements

• Be eager to learn and become a subject matter expert on Layer’s bookkeeping processes and policies.
• Be organized and structured, with a methodical approach to problems and the ability to create repeatable, scalable processes without losing important details.
• Be action-oriented, able to identify important problems and tackle them despite setbacks.
• Have exceptional written and verbal communication skills and communicate efficiently and empathetically with customers, teammates, and candidates.

Nice To Haves

• 2–5 years of experience in startup operations, investment banking, management consulting, or another role requiring exceptional independent execution.
• A growth mindset and a strong interest in learning quickly, owning results, and making an impact at a fast-growing startup.

Responsibilities

• Build deep expertise in small business bookkeeping processes and Layer’s bookkeeping systems.
• Triage and investigate customer issues surfaced by the frontline bookkeeping team.
• Document and improve standard operating procedures across the bookkeeping service.
• Identify opportunities to streamline workflows, reduce manual work, and increase team efficiency.
• Manage the Philippines-based bookkeeping team.
• Track performance metrics and service-level agreements (SLAs).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed