Operations Lead

BioLabs•New Haven, CT

7d•$55,000 - $75,000

About The Position

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io. ROLE OVERVIEW Reporting to the Site Director, the Operations Lead at BioLabs New Haven will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Greater Boston ecosystem.

Requirements

Bachelor's degree
2+ years of experience in a professional work environment
Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
Excellent written and verbal communication skills
Willingness to attend after-hours events
Ability to lift and carry a minimum of 25 pounds and stand for extended periods
Willingness to travel domestically as required

Nice To Haves

Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus

Responsibilities

Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
Oversee new member onboarding, including orientation and integration into the BioLabs community
Manage front desk reception and serve as the primary contact for members and visitors
Maintain accurate site databases, contact directories, and mailing lists
Curate and manage café and food service offerings within budget
Develop and manage site communications, including newsletters, brochures, and social media content
Produce marketing materials that can be utilized across channels
Plan, market, budget, and host internal and external events, including sponsor and community programs
Support shipping and receiving, vendor management, and special projects as needed
Partner with Operations teams across the BioLabs network to standardize systems and processes
Perform other duties as assigned