Operations Lead

Pacific Commercial Services•Kapolei, HI

About The Position

The Operations Lead is responsible for executing programs and design plans set by the General Manager to establish a strong operational foundation. This role involves establishing and executing the operational rhythm, identifying breakdowns with proposed solutions, and driving change to address root causes, ensuring end-to-end readiness in partnership with department managers. The role also entails executing large-scale change management across technical platforms and people, sometimes filling tactical gaps where systems are undefined, using this experience to inform system design. Additionally, the Operations Lead will support operational compliance execution and respond to daily needs. This position does not have direct reports; peer-level accountability is achieved through collaborative leadership, influence, and clear communication. By balancing operational discipline, peer influence, and detail-oriented execution, the Operations Lead plays a key role in advancing the company's three-year operational transformation and demonstrating potential for future people leadership.

Requirements

Bachelor's degree or higher in business, operations, engineering, or related field (preferred) — or equivalent experience.
3 + years of progressive leadership experience in operations or field services.
Strong track record of team leadership.
Familiarity with compliance in regulated industries (EPA, OSHA, DOT, etc.).
Competency in Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint, and OneDrive).
Competency ERP (NetSuite), and telematics and maintenance systems (Samsara), documentation tools (Notion, Obsidian) (preferred).

Nice To Haves

An experienced people-first operations collaborator with a proven ability to lead field teams and drive operational results.
Skilled at process improvement, identifying systematic solutions, with a continuous improvement mindset and operational discipline.
Strong understanding of compliance and safety standards in regulated service environments (industrial, environmental, transportation, construction, or similar).
Data-driven, tech-savvy, and comfortable driving performance with metrics and systems.
An excellent communicator and collaborator who thrives in a mission-driven, dynamic environment.
A continuous learner who actively seeks to grow — quickly absorbs new information, adapts to evolving needs, and invests in personal and professional development (through reading, training, and self-driven learning).

Responsibilities

Execute, continuously refine, and elevate the daily operational rhythm (e.g., operations meetings, production meetings, morning rallies) to ensure effective communication, accountability, and follow-through across teams.
Identify opportunities to strengthen operations when issues surface, resolving immediate issues and working with the General Manager to define and refine solutions to close gaps at their source.
Orchestrate the system that produces end-to-end readiness across scheduling, supply, vehicles, equipment, facility, and field crew deployment.
Work with department managers to strengthen and refine practices to be repeatable with quality through SOPs and accountability structures.
Proactively examine how work flows across the operation and identify where SOPs, handoffs, or team structures are constraining performance before issues surface.
Drive change execution end-to-end so improvements are codified into standard practice, lessons are shared across teams, and the operation grows more resilient over time.
Weave operational compliance with federal & state laws (e.g., DOT, EPA, DOH, DOL) and company policies into day-to-day operations procedures.
Support job safety process execution and identify safety process improvements; partner with the Safety & Training Manager on rollout.
Anticipate and incorporate changes in regulation and industry requirements through change execution — translating new requirements into clear, workable practices on the ground.
Execute on programs and initiatives designed by the General Manager to advance the three-year operational plan; take ownership of assigned initiatives.
Plan and execute large-scale change management across technical systems (e.g., NetSuite ERP, scheduling, AI-enabled tooling) and people, applying a CICD mindset.
Step in to execute tactically where systems are undefined or under construction; use that hands-on experience to inform system design feedback to the General Manager.
Demonstrate technical competency in computer-based work, including learning and applying AI development tools to operational workflows.
Use data to investigate issues, triangulate root causes, and drive solutions that improve efficiency, reliability, and service delivery — surfacing discoveries to the General Manager for continued design refinement.
Support resource planning across crew readiness, procurement, and equipment by partnering with HR, the Safety & Training Manager, and the FFW Manager on execution.