Operations Lead (Full-Time) - Aspen

ALO•Aspen, CO

1d•$22 - $26•Onsite

About The Position

The Operations Lead is a member of the store leadership team responsible for driving and coaching profitability and efficiency. In partnership with Operations & Visual Managers, this role initiates and delegates work and provides feedback to help the team achieve optimal results across store operations. The position involves constant movement throughout the store, including the sales floor and back of house. When not assisting guests, the Operations Lead takes initiative to keep the store clean, safe, inviting, and efficient. The role leads inventory management and operational functions, supports strong visual and stockroom standards, and partners with managers on reporting, budgets, expenses, inventory control, supplies, vendors, technology, and facilities. It also oversees Operations Associates, supports their recruitment and development, and provides ongoing performance feedback. The Operations Lead collaborates with other store leaders on cross-functional training and company initiatives, and opens and closes the store according to back-of-house standards.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Proven leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving it, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Availability for opening, closing, and weekend shifts, which may change based on business needs.
Availability to work from the week of and including Black Friday through the end of the holiday season, the first week of January.

Responsibilities

Lead and execute inventory management processes to maximize inventory accuracy and reduce shrink.
Investigate the root causes of inventory accuracy issues and partner with the General Manager to escalate process or system gaps.
Manage shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day replenishment, floor-set updates, and supply management.
Champion strong visual standards on the sales floor.
Support a safe work environment and efficient operations through strong stockroom standards and processes.
Partner with Operations & Visual Managers on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive results.
Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Operations Associates and support recruitment and talent development.
Use company performance tools to evaluate Operations Associates and provide ongoing feedback in partnership with the store leader.
Collaborate with the Visual Lead on cross-functional training and with the Sales & Service Lead to support effective business execution.
Execute company-level operational directives, projects, and initiatives with the management team to achieve goals and KPIs.
Open and close the store in accordance with back-of-house standards.

Benefits

ALO employee discount
Free ALO Wellness Club membership with access to streaming fitness and yoga classes
Medical plan options
Dental plan options
Vision plan options
Virtual access to mental health providers
New parent support for employees and dependents
401(k) with company matching
Monthly Store Incentives
Clothing allowance
Free yoga classes at ALO Sanctuaries in select cities
Commuter benefits